Housekeeping Operations Coordinator

Rotana; Abu Dhabi; On-site; AED 13,000 - 20,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a dedicated Housekeeping Operator to join our on-site team. You will manage communications from the Housekeeping Office and ensure smooth department operations, delivering high levels of guest service.

Candidates should have a Diploma or vocational hospitality training, strong English communication, interpersonal skills, and the ability to work under pressure. Opera system experience is a plus.

Qualifications

• Diploma or vocational training in hospitality is required.
• Experience in a similar housekeeping role is preferred.
• Opera experience is an advantage.

Responsibilities

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

English communication

Interpersonal skills

Customer focus

Teamwork

Cross-cultural sensitivity

Work under pressure

Taking responsibility

Education

Diploma or vocational training in hospitality

Tools

Opera PMS

Job description

Rotana in Abu Dhabi is seeking a dedicated Housekeeping Operator to join our on-site team. You will manage communications from the Housekeeping Office and ensure smooth department operations, delivering high levels of guest service.

Candidates should have a Diploma or vocational hospitality training, strong English communication, interpersonal skills, and the ability to work under pressure. Opera system experience is a plus.