Housekeeping Floor Supervisor

AccorHotel; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Discounted rates

Academy learning

Career growth

Planet 21 CSR

Job summary

Accor Hotels in Dubai seeks a detail‑oriented Housekeeping Supervisor to lead Room Attendants and ensure superior room cleanliness across a 4-5 star property. You will conduct daily briefings, monitor grooming, and train staff while supervising shifts and coordinating with Engineering for follow-up.

VIP room attention, loss & found handling, linen inventory, and strict adherence to service standards are required. A university degree and 2 years in a similar role are preferred for success.

Qualifications

• University Degree in any field.
• Minimum 2 years in a similar role within a 4-5 Star Hotel.

Responsibilities

• Conduct daily briefing for Room Attendants.
• Inspect guest rooms, corridors and pantries daily for highest cleanliness.
• On-the-job training for Room Attendants.
• Maintain effective employee relations and supervise shifts.
• Coordinate with Engineering for follow-up and maintenance.
• Ensure VIP rooms receive special attention and service.
• Report Lost & Found items and discrepancies to the Housekeeping.
• Prepare inventory for room linen and monitor trolleys.
• Oversee PA Attendant and handle guest service matters on duty.
• Daily inspection of occupied, vacant and checkout rooms at 1300 hours.

Skills

Attention to detail

Grooming standards

Team cooperation

Guest service

Education

University degree

Job description

• Conducts daily briefing for Room Attendants
• Conducts daily inspection of employee grooming.
• Inspects all guest rooms corridors and pantries on a daily basis to ensure highest standard of cleanliness.
• Conducts on the job training for all Room Attendants.
• Maintains effective employee relations.
• Checks and maintains equipment and machines used.
• Prepares job orders and co-ordinate with Engineering for follow up.
• Ensure special attention given to VIP rooms.
• Attends daily briefing with EKH/AEH in Housekeeping.
• Report any sick irregular guest and any stranger on guest corridors to the Housekeeper Security Office immediately.
• Proper handover and take over of the incoming and out going shifts to be handled well.
• Report all Lost & Found items to Housekeeping.
• Prepare discrepancy report for the front office.
• Conduct fumigation for the rooms and floors.
• Follow up Do not Disturb rooms.
• Prepare inventory for room linen.
• Notify Housekeeper any damage caused by guest.
• Check and follow all maintenance report If the work is incomplete.
• Waters and changes all flowers as per schedule requirement.
• Ensures that all flower arrangements look pleasant before the delivery to the rooms.
• While inspecting guest rooms and other area there should be eye for detail.
• Daily physical inspection of occupied vacant and checkout rooms to be done at 1300 hours.
• Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
• Monitor the Key Issue no. 3 / Entering/Leaving a guests room is followed by the room attendant.
• Be Responsible for the cleanliness maintenance property and hygiene of guest rooms corridors and service areas.
• Oversee the work of PA attendant
• Handle all service matters to guests in the station
• Be responsible for supervising the activities of Room attendant.
• Check all check-out rooms and guest rooms
• Be fully aware of the Rixelence of theday
• Proper grooming at all times
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications :

UniversityDegree in any field Minimum 2 years in a similar role within a 4-5 Star Hotel.

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Full-time