Captain WaiterWaitress

AccorHotel; Dubai; On-site; AED 150,000 - 210,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Academy learning programs

Career development opportunities

Planet 21 CSR activities

Job summary

Accor is seeking an experienced Outlet/Restaurant Manager in Dubai to lead a high-performing team and deliver exceptional guest experiences. You will manage daily operations, coordinate with Housekeeping, Kitchen, and Beverage, and ensure adherence to the departmental standards and financial controls.

The role emphasizes associate development, guest satisfaction, and maintaining a clean, organized outlet both on the floor and in back-of-house areas.

Qualifications

• 3-4 years experience in 4-5 star hotel.
• High School/Diploma or Degree in vocational hospitality.

Responsibilities

• Develop and maintain a strong team environment with emphasis on Associate satisfaction.
• Prompt and courteous delivery of all orders with a positive image during guest contact and in guest areas.
• Ensure the Outlet is managed efficiently according to established concept statements.
• Adhere to operating standards to achieve the service level in the Department Operations Manual.
• Assign responsibilities to subordinates and monitor their performance.
• Be on the floor at all times and assist during busy periods.
• Conduct monthly inventories of operating equipment and supplies.
• Coordinate with Housekeeping, Stewarding, Kitchen and Beverage to ensure daily operations are smooth.
• Handle guest complaints, requests and inquiries regarding food, beverage and service with rapport.
• Maintain a strong guest relationship and ensure cash handling procedures are followed.

Skills

Team leadership

Guest service

Operational excellence

Communication

Education

High School Diploma or Vocational Hospitality Degree

Job description

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• To ensure that the Outlet is managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To be on the floor at all times.
• To assist in the operations during busy periods.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning storage and careful use of all operating equipment and supplies.
• To ensure that the Outlet / Restaurant is kept clean and organized both at the front as well as the back of house.
• To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints requests and enquiries on food beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the Outlet / Restaurant cashiering procedures are strictly adhered to.
• To assist in the revision and updating of the Outlet / Restaurant Departmental Operations Manual on an as needed basis.
• To assist in planning and organizing festive food promotions within the Outlet / Restaurant manager.
• To issue repair and maintenance job orders to ensure the proper maintenance of the Outlet / Restaurant.
• To maintain a good rapport and working relationship with employees in the Outlet / Restaurant and all other departments.
• To undertake any reasonable tasks as assigned by the Food and Beverage Department.
• To perform their duties with the maximum efficiency and in the most productive manner.
• To conduct and/or contribute to regular departmental Communications Meetings.
• To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.
• To carry out monthly quarterly biyearly yearly inventory of operating equipment.

Qualifications :

• Has 3-4 years experience in 4-5 star Hotel
• High Scholl/Diploma or Degree in vocational hospitality

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Full-time