Housekeeping Attendant - Guest Rooms

Accor Group; Dubai; On-site; AED 24,552 - 35,712; Full time

Benefits offered by this job

Professional learning

Internal growth

Employee recognition

Career opportunities

Job summary

Accor is seeking a reliable Housekeeping Attendant for Grand Mercure Dubai City to maintain high cleanliness standards and support five‑star guest experiences. You will clean guest rooms, replenish amenities, manage linen, and report maintenance concerns with care and professionalism.

The role emphasizes attention to detail, efficient room turnover, and courteous guest interactions within a luxury hotel environment in Dubai.

Qualifications

• Basic English communication skills.
• Previous housekeeping experience is advantageous.
• Strong attention to detail and cleanliness.
• Friendly and professional interaction with guests.

Responsibilities

• Clean and prepare assigned guestrooms to standards and daily schedules.
• Dust furniture and surfaces thoroughly; maintain cleanliness.
• Make beds with fresh linen and presentation standards.
• Vacuum carpets and clean hard floors in rooms and common areas.
• Sanitize bathrooms and guest-use surfaces; clean windows where required.
• Replenish toiletries, towels, beverages, and amenities; update room status.

Skills

Guestroom cleaning

Bed making

Bathroom sanitation

Time management

Customer service

Team collaboration

Safety hygiene

Job description

Job Title & Location

Housekeeping Attendant – Guest Rooms

Location: Dubai, United Arab Emirates.

Overview

Accor is hiring a reliable and detail‑oriented professional for Grand Mercure Dubai City to deliver consistent housekeeping standards, replenish guest amenities, manage linen, report maintenance concerns, and support memorable five‑star guest experiences.

Key Responsibilities

• Clean and prepare assigned guestrooms according to departmental standards and daily schedules.
• Dust furniture, fixtures, ledges, and accessible surfaces thoroughly.
• Make beds neatly using clean linen and approved presentation standards.
• Vacuum carpets and clean hard flooring in guestrooms and assigned common areas.
• Clean and sanitize bathrooms, mirrors, fittings, floors, and guest‑use surfaces.
• Clean the inside of windows where included in the assigned room duties.
• Remove used linen and transport it to the designated collection area.
• Retrieve clean linen from approved storage locations and manage it carefully.
• Replenish toiletries, towels, beverages, stationery, and other room amenities.
• Check that guest supplies and equipment are complete, clean, and correctly positioned.
• Inspect rooms before completion and correct any missed cleaning or presentation issues.
• Update cleaned room status accurately in the designated housekeeping system.
• Sign master keys in and out according to hotel security procedures.
• Maintain strict accountability for keys, equipment, supplies, and assigned property.
• Report damaged fixtures, maintenance requirements, unusual conditions, and safety concerns promptly.
• Identify lost property and follow the approved collection, tagging, recording, and handover process.
• Use cleaning chemicals, materials, tools, and machinery safely and according to instructions.
• Store housekeeping equipment and supplies correctly after use.
• Follow health, safety, hygiene, sanitation, and infection prevention procedures.
• Maintain guest privacy and avoid disturbing occupied rooms unnecessarily.
• Respond politely to guest requests and refer additional needs to the appropriate department.
• Deliver friendly, professional, and respectful service to guests and colleagues.
• Support team members when workloads, room priorities, or operational needs change.
• Follow departmental procedures, service standards, grooming requirements, and hotel policies.
• Attend briefings, training sessions, and development activities when scheduled.
• Complete other reasonable housekeeping duties assigned by the supervisor.

Ideal Profile

• Basic English communication skills with the ability to understand instructions and guest requests.
• Previous housekeeping, cleaning, hotel, hospital, residential, or facilities experience is advantageous.
• Strong attention to detail and commitment to high cleanliness standards.
• Friendly and professional approach when interacting with guests and colleagues.
• Ability to follow room cleaning sequences, safety procedures, and service standards.
• Good time management with the ability to complete assigned rooms efficiently.
• Physical stamina to stand, bend, walk, lift, push, and perform repetitive manual duties.
• Ability to remain calm, courteous, and focused in a busy hotel environment.
• Reliable, punctual, and committed to completing assigned responsibilities.
• Team‑oriented attitude with willingness to assist colleagues.
• Knowledge of safe chemical handling, sanitation, and cleaning practices is preferred.
• Ability to recognize maintenance issues, safety hazards, and lost property.
• Flexible availability for rotating shifts, weekends, evenings, and public holidays.
• Genuine interest in Hospitality and guest satisfaction.
• Willingness to learn, improve, and develop within a supportive hotel team.

Skills Set

• Guestroom cleaning
• Hotel housekeeping
• Bed making
• Bathroom sanitation
• Vacuuming
• Dusting
• Linen handling
• Amenity replenishment
• Room status updates
• Master key control
• Lost and found procedures
• Cleaning chemical safety
• Housekeeping equipment
• Maintenance reporting
• Safety hazard reporting
• Guest privacy
• Time management
• Team collaboration
• Five‑star hotel standards
• Health and sanitation
• Customer service
• Common area cleaning
• Inventory awareness
• Room inspection

Job Details

Country: United Arab Emirates. City: Dubai. Industry: Hospitality. Function: Janitorial & Cleaning. Salary: 2200-3200.

Benefits

This position offers practical five‑star hotel experience within Grand Mercure Dubai City and provides a strong foundation for a long‑term career in Hospitality. Staff enjoy professional learning, internal growth, employee recognition, and career opportunities across a global hotel network. The property’s convenient location near the airport and metro is accessible for employees and guests.