Front Desk Telephone Operator - Guest Experience

Accor Group; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Swissotel Al Murooj in Dubai, United Arab Emirates seeks a Telephone Operator to support the Front Office with warm, professional service. You will handle guest inquiries, maintain records, and assist with daily operations to ensure a smooth, welcoming guest experience.

The role requires a minimum of one year in a telephone/operator front office setting, strong English skills, and a customer-centric approach. On-site work in Dubai is essential.

Qualifications

• College graduate or equivalent qualification from a recognised institution.
• Minimum one year of proven professional experience in a telephone operator or front office reception role.
• Demonstrated proficiency with computer systems and standard office software.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and commitment to service excellence.

Responsibilities

• Answer guest calls promptly and route inquiries appropriately.
• Maintain guest database and records as requested.
• Update hotel information and promote relevant promotions.
• Assist with front office operations and ensure service excellence.
• Attend daily briefings and training sessions.
• Handle guest complaints professionally and escalate when required.

Skills

Telephone operator experience

Front desk reception

English communication

Education

College degree or equivalent

Tools

Office software

Job description

Swissotel Al Murooj in Dubai, United Arab Emirates seeks a Telephone Operator to support the Front Office with warm, professional service. You will handle guest inquiries, maintain records, and assist with daily operations to ensure a smooth, welcoming guest experience.

The role requires a minimum of one year in a telephone/operator front office setting, strong English skills, and a customer-centric approach. On-site work in Dubai is essential.