Hotel Receptionist

Flip retail; Abu Dhabi; On-site; AED 17,000 - 36,000; Full time

Job summary

Flip Retail in Abu Dhabi is seeking a Hotel Receptionist to warmly welcome guests, manage bookings at the front desk, and ensure guest satisfaction during arrival and stay.

You will register guests, verify payments, issue keys, and coordinate with housekeeping to maintain a smooth operation. Proficient MS Office and booking systems are required.

Qualifications

• High school diploma or equivalent.
• Experience in guest/customer relations, ideally in hospitality.
• Proficient computer skills including MS Office and booking/settlement systems.
• Good numeracy and administrative abilities.

Responsibilities

• Welcome and greet guests.
• Respond to guest inquiries and requests in person and by phone.
• Make and confirm bookings.
• Register and check guests in.
• Verify guest information and payment methods.
• Inspect and issue room keys; direct guests to rooms.
• Park, deliver and collect guest messages and mail as needed.
• Coordinate with housekeeping and maintenance to resolve issues.
• Monitor front desk and billing activities; close guest accounts at checkout.
• Maintain a neat and organized front desk area.

Skills

Guest relations

Customer service

MS Office

Booking systems

Education

High school diploma

Tools

MS Office

Booking systems

Billing systems

Job description

Hotel Receptionist
General ObjectiveInvite guests, examine guests in as well as out of the resort, take care of visitor queries, give prompt and also expert visitor solution to meet guest demands as well as guarantee visitor complete satisfaction.Main Job Duties and Responsibilitieswelcome and also greet guestsresponse and direct inbound telephone callsnotify visitors of hotel rates and also solutionsmake and also confirm bookings for visitorsmake certain proper room allotmentregister and examine guests inverify relevant guest informationconfirm guest's settlement methodverify and inscribe credit cards for authorizationconcern area tricks and also straight guests to their roomspreserve clear and also exact documents of visitor area reservationscalculate all guest billings, properly post charges to visitor areas and residence accountsget as well as transfer messages for guestsfetch mail, bundles and also papers such as faxes for visitorspay attention and also react to guest queries as well as demands both in-person and by phonesupply exact information concerning neighborhood attractions and solutionscommunicate with required team including house cleaning and maintenance to deal with any type of issues or issues made by guestscomplete and preserve any type of incident reports, day-to-day activity records or various other reports requested by administrationhandle boardroom reservations and also schedulingclose guest accounts as well as check guests outtestimonial accounts and costs with guests during the check-out processprocess accurate repayment of visitor accountsinform housekeeping when rooms have actually been abandoned and also await cleaningmonitor visitors to the resortimplement regulations as well as plans of the resortmaintain a neat as well as orderly front desk as well as function areaEducation and learning, Skills and also ExperienceHigh school diploma or matchingguest/customer relationships experience, ideally in a friendliness settingstrong functioning understanding of appropriate computer system software application including MS Workplace and booking as well as settlement systemsnumeracy skillsadministrative abilities( Male/Female).Please submit correct CV With attached your picture.Job Types: Full Time, Long-term.Income: AED1,568.00 - AED3,223.00 monthly.Work Remotely:.No.