Hotel Receptiones

Freelancerprox; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Freelancerprox in Dubai is seeking a friendly Hotel Receptionist to greet guests, manage check-ins and checkouts, answer calls and emails, and ensure a smooth first impression.

The ideal candidate has a high school diploma, excellent English, strong communication and organizational skills, and proficiency with Microsoft Office; flexibility to work evenings and weekends is required.

Qualifications

• High school diploma or equivalent required.
• Customer-facing hospitality or service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organization and ability to multitask in a busy lobby.
• Proficient with Microsoft Office and basic hotel software.

Responsibilities

• Greet guests warmly and assist with arrivals and departures.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to emails promptly.
• Handle guest inquiries and requests in a timely manner.
• Provide information about amenities, services, and local attractions.
• Maintain a clean, organized front desk area and records.
• Process payments and manage daily reconciliation.
• Collaborate with other hotel departments for seamless stays.
• Address guest complaints professionally and resolve issues.
• Assist with administrative tasks such as filing and data entry.

Skills

Customer service

Communication

English fluency

Organizational skills

Multitasking

Flexible hours

Hospitality experience

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position:

Hotel Receptionist

Company Overview:

Freelancerprox is a leading hospitality company based in Dubai United Arab Emirates. We specialize in providing topnotch services to our guests ensuring a comfortable and memorable stay. Our team is dedicated to delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Job Overview:

We are currently seeking a highly motivated and friendly individual to join our team as a Hotel Receptionist. The ideal candidate will have a passion for hospitality and a strong desire to provide excellent customer service. As a Hotel Receptionist you will play a crucial role in creating a positive first impression for our guests and ensuring their needs are met throughout their stay.

Key Responsibilities:

• Greet guests in a warm and friendly manner upon arrival
• Checkin and checkout guests efficiently and accurately
• Answer phone calls and respond to emails in a timely and professional manner
• Handle guest inquiries and requests promptly and effectively
• Provide information about hotel amenities services and local attractions
• Maintain a clean and organized front desk area
• Process payments and maintain accurate records of transactions
• Collaborate with other hotel departments to ensure a smooth and enjoyable guest experience
• Handle guest complaints and resolve issues in a professional manner
• Assist with administrative tasks such as filing data entry and inventory management
• Follow all hotel policies and procedures including safety and security protocols
• Continuously strive to improve guest satisfaction and exceed their expectations

Qualifications:

• High school diploma or equivalent
• Previous experience in a customer service or hospitality role is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in using computer systems and software including Microsoft Office
• Ability to work flexible hours including evenings weekends and holidays
• Fluency in English is required knowledge of additional languages is a plus

Contract Details:

This is a fulltime position based in Dubai United Arab Emirates. The successful candidate will be offered a competitive salary and benefits package.