Hotel Housekeeping & Rooms Operations Manager

Autograph Collection; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Autograph Collection in Abu Dhabi is seeking an experienced hospitality leader to manage daily shift operations for Housekeeping, Recreation/Health Club, and Laundry where applicable. You will ensure clean, well-maintained guestrooms and public areas, inspect results, and drive guest and employee satisfaction while meeting budget targets.

The role includes staffing, training, and corrective action, plus ongoing collaboration with Front Desk and department heads to uphold brand standards and

Qualifications

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and for tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Education

High school diploma or GED

2-year degree in Hospitality/Business Admin

Job description

Autograph Collection in Abu Dhabi is seeking an experienced hospitality leader to manage daily shift operations for Housekeeping, Recreation/Health Club, and Laundry where applicable. You will ensure clean, well-maintained guestrooms and public areas, inspect results, and drive guest and employee satisfaction while meeting budget targets.

The role includes staffing, training, and corrective action, plus ongoing collaboration with Front Desk and department heads to uphold brand standards and