Hotel Guest Experience Driver

Rotana Hotels; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Rotana is seeking a Front Office Driver who delivers exceptional guest service and supports transportation needs for guests. You will greet guests, open doors, escort them to the lobby, and maintain knowledge of hotel services to respond confidently to inquiries.

The role requires a valid local driving license and fluency in English, with a proactive, customer-focused attitude and the ability to stay calm under pressure in a busy hotel environment.

Qualifications

• Hospitality or Front Office-related training or experience.
• Fluency in written and spoken English.
• Holder of a valid local driving license and knowledge of traffic laws.

Responsibilities

• Greet guests upon arrival and assist with arrival procedures.
• Open car doors and escort guests to the lobby.
• Maintain knowledge of hotel services and answer guest queries.
• Ensure proper handover between shifts and convey guest information.
• Forward guest complaints to the manager on duty for resolution.
• Perform drives with hotel car when requested, including airport runs.
• Manage car keys and maintain parking areas and cleanliness.
• Support airport crew transportation flow and assist as needed.

Skills

Guest service mindset

English fluency

Valid UAE driving license

Customer focus

Education

Vocational training in hospitality

Front Office Transportation experience

Job description

Rotana is seeking a Front Office Driver who delivers exceptional guest service and supports transportation needs for guests. You will greet guests, open doors, escort them to the lobby, and maintain knowledge of hotel services to respond confidently to inquiries.

The role requires a valid local driving license and fluency in English, with a proactive, customer-focused attitude and the ability to stay calm under pressure in a busy hotel environment.