Driver - Front Office

Rotana; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

Rotana is seeking a Front Office Driver to welcome guests on arrival and departure, provide safe transportation, and support driving-related duties to ensure a seamless guest experience.

You should have vocational hospitality training, with experience in Front Office or Transportation operations. Fluent English and a valid local driving licence are required, along with knowledge of local traffic laws.

Qualifications

• Vocational training in hospitality field.
• Previous experience in Front Office or Transportation operations.
• Fluent in written and spoken English; valid local driving licence and knowledge of local traffic laws.

Responsibilities

• Greet arriving guests and ensure a welcoming first impression.
• Open vehicle doors and assist guests with belongings and escort to lobby.
• Maintain knowledge of hotel facilities to answer guest inquiries confidently.

Skills

Driving license

Customer service

English fluency

Hospitality experience

Education

Hospitality vocational training

Job description

We are currently seeking passionate, dynamic and guest-focused Front Office professionals who take pride in delivering exceptional levels of customer service and creating memorable guest experiences through personalized attention and proactive service.

As a Driver, you will be responsible for welcoming and assisting hotel guests upon arrival and departure, providing safe and efficient transportation services, and supporting all driving-related duties to ensure a seamless and pleasant guest experience.

Key Responsibilities:

• Greet arriving guests warmly and ensure a welcoming first impression.
• Open vehicle doors for arriving and departing guests and assist them with their belongings, escorting them to the hotel lobby when required.
• Maintain an up-to-date knowledge of the hotel, its facilities and services to provide accurate information and respond confidently to guest enquiries.
• Ensure effective shift handovers by obtaining all relevant information from the preceding shift.
• Promptly report and refer all guest complaints, concerns or service-related issues to the Manager on Duty.
• Perform hotel-related transportation duties, including guest transfers and other trips using hotel vehicles, as assigned.
• Maintain proper control, safekeeping and organization of all guest car keys.
• Ensure a thorough and effective handover to the Night Shift in coordination with the Early Shift Leader.
• Establish, promote and maintain positive public relations while consistently meeting and exceeding guest expectations.
• Maintain the cleanliness, organization and proper upkeep of the parking areas and key cabinet at all times.
• Ensure the smooth and efficient coordination of airport crew transportation, maintaining the required schedules and service standards.
• Adhere to all hotel policies, procedures and safety regulations while operating hotel vehicles and performing assigned duties.

Education, Qualifications and Experience

You should ideally have vocational training in the hospitality field, with previous experience in Front Office or Transportation operations.

You must be fluent in both written and spoken English, hold a valid local driving licence, and have a good knowledge of local traffic laws and regulations.

Knowledge and Competencies

The ideal candidate should be well-presented, outgoing, and friendly, with a strong commitment to delivering excellent customer service.

You should be proactive, alert, and hands-on, with a flexible approach and the ability to adapt to changing situations and unexpected challenges.

You must be reliable, able to thrive in a fast-paced working environment, and remain calm and composed under pressure.

The successful candidate should also demonstrate the following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork