Driver - Front Office

Rotana Hotels; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Rotana is seeking a Front Office Driver who delivers exceptional guest service and supports transportation needs for guests. You will greet guests, open doors, escort them to the lobby, and maintain knowledge of hotel services to respond confidently to inquiries.

The role requires a valid local driving license and fluency in English, with a proactive, customer-focused attitude and the ability to stay calm under pressure in a busy hotel environment.

Qualifications

• Hospitality or Front Office-related training or experience.
• Fluency in written and spoken English.
• Holder of a valid local driving license and knowledge of traffic laws.

Responsibilities

• Greet guests upon arrival and assist with arrival procedures.
• Open car doors and escort guests to the lobby.
• Maintain knowledge of hotel services and answer guest queries.
• Ensure proper handover between shifts and convey guest information.
• Forward guest complaints to the manager on duty for resolution.
• Perform drives with hotel car when requested, including airport runs.
• Manage car keys and maintain parking areas and cleanliness.
• Support airport crew transportation flow and assist as needed.

Skills

Guest service mindset

English fluency

Valid UAE driving license

Customer focus

Education

Vocational training in hospitality

Front Office Transportation experience

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure/ assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:

Ensure guests are greeted upon arrival

Open car doors for arriving and departing guests and escort them to the lobby

Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries

Ensure effective handover is done/ gaining information from earlier shift

Forward all guest complaints or problems to the manager on duty

Perform any trips and drives with the hotel car bus as requested

Control all guests ' car keys

Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader

Establish/ promote and maintain good public relations while meeting or exceeding guest expectations

Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum

Ensure that airport crew transportation flow is maintained effectively

Education / Qualifications / Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge / Competencies

The ideal candidate will be a well presented/ an outgoing and friendly attitude. You are an extremely proactive and 'switched on' person with a hands on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment stay calm under pressure/ and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork