Driver - Front Office

Rotana Hotels; Sharjah; On-site; AED 20,000 - 31,000; Full time

Job summary

Rotana in the United Arab Emirates seeks passionate Front Office professionals to deliver exceptional guest service and practical solutions. As a Driver, you will welcome guests, assist at arrival and departure, and handle transportation duties ensuring a smooth, comfortable guest experience.

You will maintain up-to-date knowledge of the hotel and services, ensure safe handling of car keys, and coordinate handovers with shifts to guarantee timely airport crew transport and high guest

Qualifications

• Ideally vocational training or a relevant hospitality qualification.
• Experience in Front Office operations or hotel transportation services is preferred.
• Good command of written and spoken English.
• Must hold a valid UAE Heavy Vehicle driving licence.
• Good knowledge of UAE traffic laws and road safety regulations.

Responsibilities

• Greet guests warmly upon arrival and assist them during departure.
• Open car doors for arriving and departing guests and escort them to the hotel lobby.
• Maintain up-to-date knowledge of the hotel, its facilities and services to respond effectively to guest enquiries.
• Ensure proper shift handovers by obtaining relevant information from the previous shift.
• Report all guest complaints or concerns promptly to the Manager on Duty.
• Carry out transportation duties using the hotel car or bus as required.
• Coordinate with the Shift Leader to ensure an effective handover to the night shift.
• Build and maintain positive guest relationships while consistently meeting or exceeding guest expectations.
• Maintain the cleanliness and organization of parking areas and the key cabinet.
• Ensure smooth, timely and efficient airport crew transportation operations.
• Adhere to hotel safety standards, traffic regulations and company transportation policies at all times.

Skills

Guest service

English proficiency

Vehicle handling

Education

Hospitality qualification

UAE heavy vehicle driving licence

Job description

We are currently seeking passionate, dynamic and guest-focused Front Office professionals who take pride in delivering exceptional customer service and providing practical solutions to our guests.

As a Driver, you will be responsible for welcoming and assisting hotel guests upon arrival and departure, as well as carrying out transportation duties to ensure a smooth and comfortable guest experience.

Key Responsibilities

• Greet guests warmly upon arrival and assist them during departure.

• Open car doors for arriving and departing guests and escort them to the hotel lobby.

• Maintain up-to-date knowledge of the hotel, its facilities and services to respond effectively to guest enquiries.

• Ensure proper shift handovers by obtaining relevant information from the previous shift.

• Report all guest complaints or concerns promptly to the Manager on Duty.

• Carry out transportation duties using the hotel car or bus as required.

• Ensure the safe handling and proper control of guests' car keys.

• Coordinate with the Shift Leader to ensure an effective handover to the night shift.

• Build and maintain positive guest relationships while consistently meeting or exceeding guest expectations.

• Maintain the cleanliness and organization of parking areas and the key cabinet.

• Ensure smooth, timely and efficient airport crew transportation operations.

• Adhere to hotel safety standards, traffic regulations and company transportation policies at all times.

Education, Qualifications & Experience

• Ideally, vocational training or a relevant qualification in hospitality.

• Previous experience in Front Office operations or hotel transportation services is preferred.

• Good command of written and spoken English.

• Must hold a valid UAE Heavy Vehicle driving licence.

• Good knowledge of UAE traffic laws and road safety regulations.

Knowledge & Competencies

The ideal candidate should be well-presented, outgoing and friendly, with a positive attitude towards guest service.

You should be proactive, reliable and hands-on, with a flexible approach to work and the ability to adapt to unexpected situations. You should be comfortable working in a busy hotel environment, remain calm under pressure and demonstrate a strong commitment to guest satisfaction.

Key Competencies

• Understanding the Job: Demonstrates a clear understanding of duties and responsibilities.

• Taking Responsibility: Takes ownership of assigned tasks and delivers them efficiently.

• Recognizing Differences: Respects and understands guests and colleagues from diverse backgrounds.

• Customer Focus: Anticipates guest needs and delivers excellent service.

• Adaptability: Adjusts quickly to changing situations and operational requirements.

• Teamwork: Works effectively with colleagues to ensure smooth daily operations.