Hotel Duty Manager — Inspire Exceptional Guest Experiences

Hilton; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Employee Assistance Program

Job summary

Hilton in Dubai seeks a Manager on Duty to oversee hotel operations in the absence of the General Manager and to deliver memorable guest experiences. You’ll supervise daily activities across departments, ensuring service quality and staff engagement.

The role emphasizes hospitality, integrity, leadership, teamwork, and ownership, supporting the hotel's award-winning culture and guest-centric approach.

Qualifications

• Strong guest service orientation and problem-solving skills.
• Proven leadership and team supervision abilities.

Responsibilities

• Oversee front desk, staffing, room inventory, and guest service during GM absence.
• Deliver warm hospitality and resolve guest inquiries promptly.
• Support across departments, covering bell service or front desk as needed.
• Conduct safety and service quality walkthroughs.
• Provide training and updates to ensure team is informed.
• Monitor guest satisfaction metrics and implement improvements.
• Coach staff and foster a positive work environment.

Skills

Guest service excellence

Leadership

Team management

Operations coordination

Communication

Job description

Hilton in Dubai seeks a Manager on Duty to oversee hotel operations in the absence of the General Manager and to deliver memorable guest experiences. You’ll supervise daily activities across departments, ensuring service quality and staff engagement.

The role emphasizes hospitality, integrity, leadership, teamwork, and ownership, supporting the hotel's award-winning culture and guest-centric approach.