Guest Experience Lead, Housekeeping Operations

Hilton; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Hilton in Dubai seeks an Assistant Housekeeping Manager to oversee daily housekeeping operations and deliver memorable guest experiences. You will supervise, coach and develop a team, ensure room readiness, inventory control, and collaborate with Engineering and Property Operations to maintain cleanliness and service standards.

Join our award-winning workplace culture and help us keep the light and warmth of hospitality shining for every guest.

Qualifications

• Experience in hospitality operations and guest service
• Strong leadership and people management skills
• Commitment to service excellence and brand standards

Responsibilities

• Support daily housekeeping operations: assist in managing cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Manage room readiness: assign and inspect rooms, verify status, and report updates to ensure timely availability
• Monitor inventory: maintain stock levels for linens and housekeeping supplies, ensuring carts and storage areas are properly stocked
• Support operational efficiency: track payroll reports, manage work schedules, and oversee the lost and found program
• Coordinate maintenance needs: partner with Engineering and Property Operations to facilitate timely repairs and upkeep of guest rooms and public spaces
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Team leadership

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton in Dubai seeks an Assistant Housekeeping Manager to oversee daily housekeeping operations and deliver memorable guest experiences. You will supervise, coach and develop a team, ensure room readiness, inventory control, and collaborate with Engineering and Property Operations to maintain cleanliness and service standards.

Join our award-winning workplace culture and help us keep the light and warmth of hospitality shining for every guest.