Hostess - Long's Bar

Rotana Hotels; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Rotana Hotels at Towers Rotana Dubai is seeking a dynamic Hostess to welcome guests and provide efficient, courteous service in a busy outlet. The role focuses on greeting guests, guiding them to tables, handling reservations and maintaining a welcoming atmosphere at all times.

You will stay informed on menus and promotions, coordinate with the service team for floor plan arrangements, and ensure cleanliness and guest well-being throughout the shift.

Qualifications

• Customer-focused hospitality service experience preferred.
• Ability to engage guests professionally and warmly.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure they are attended to and be available for them at all times as a point of contact.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Set up the outlet prior to the business hours along with the service team.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database.
• Reassure the guests satisfaction upon their departure.

Skills

Guest service

Communication

Hospitality

Multitasking

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

This position is based at Towers Rotana Dubai.

As a Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests satisfaction upon their departure