Hostess

SO/; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

SO/ in Dubai is seeking an experienced Senior Hostess to lead front-of-house operations, greet guests warmly, and set the tone for a memorable dining experience.

You will supervise host staff, manage reservations and seating, coordinate with servers and kitchen, and ensure smooth service while maintaining high cleanliness and guest satisfaction.

Fluency in English is required; Arabic or French are a plus; flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum 3–5 years in front-of-house roles or as a Host/Hostess lead.
• Excellent interpersonal and customer-focused communication.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Ability to train and motivate junior staff and maintain team cohesion.
• Proficiency with reservation and POS systems.

Responsibilities

• Greet guests warmly and manage the guest experience from arrival to seating.
• Oversee host stand operations, phone management, and waitlist coordination.
• Coordinate with servers and kitchen to ensure seamless service.
• Train, mentor and supervise junior hostesses and front-of-house staff.
• Maintain accurate reservation records and guest preferences.

Skills

Supervisory experience

Guest relations

Strong communication

Organizational skills

Team leadership

Education

High school diploma or equivalent

Tools

POS systems

Reservation software

Job description

Job Description

We are seeking an experienced and professional Senior Hostess to join our hospitality team in Dubai United Arab Emirates. In this leadership-focused role you will be the first point of contact for our guests setting the tone for their dining experience while managing front-of-house operations with excellence and grace. As a Senior Hostess you will oversee daily host operations mentor junior staff and ensure every guest receives a warm welcome and exceptional service.

Greet guests with genuine warmth and professionalism creating a welcoming atmosphere that reflects our organization s commitment to hospitality.

Manage reservation systems and optimize table assignments to maximize seating efficiency and guest satisfaction.

Oversee host stand operations including phone management waitlist coordination and guest flow throughout service periods.

Train mentor and supervise junior hostesses and front-of-house staff providing constructive feedback and performance guidance.

Handle guest inquiries and concerns with empathy and problem-solving skills resolving issues promptly and professionally.

Coordinate with management servers and kitchen staff to ensure seamless communication and operational efficiency.

Maintain accurate records of reservations special requests and guest preferences to enhance personalized service.

Monitor and uphold cleanliness and organization standards at the host stand and entrance areas.

Assist with special events private dining arrangements and group reservations as needed.

Demonstrate proficiency with point-of-sale POS systems and reservation management software.

Qualifications

• Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role
• Proven supervisory or lead experience with the ability to train and motivate team members
• Exceptional communication and interpersonal skills with a customer-focused mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficiency with POS systems and reservation management software
• Excellent problem-solving and conflict resolution skills
• Professional demeanor with a friendly and empathetic approach to guest interactions
• High school diploma or equivalent
• Fluency in English multilingual abilities Arabic French or other languages are highly desirable
• Knowledge of hospitality industry standards and best practices
• Ability to work flexible hours including evenings weekends and holidays as required