Waiter / Waitress

Rotana Hotels; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Waiter/Waitress for Arabian Park Dubai, Edge by Rotana. You will provide professional service to guests and ensure a memorable dining experience, greeting and seating guests, and presenting menu recommendations.

Responsibilities include maintaining hygiene, upholding service standards, preventing wastage, and using up-selling techniques to exceed guest expectations and boost revenue.

Qualifications

• Greet and seat guests in a professional manner.
• Provide menu guidance and make recommendations.
• Maintain high standards of cleanliness and hygiene in service areas.

Responsibilities

• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Consistently monitor quality of food & beverage being served.
• Practice good customer relations and attend to customer complaints / queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene).
• Ensure minimum wastage, breakage and spoilage.
• Actively use up selling techniques to exceed guest expectations and increase revenue.

Skills

Customer service

F&B knowledge

Upselling

Hospitality

Teamwork

Communication

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

The position will be based at Arabian Park Dubai, Edge by Rotana.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue