Hostess / Host at Crowne Plaza Dubai Marina

Careers at UAE; Dubai; On-site; AED 28,000 - 50,000; Full time

Job summary

Crowne Plaza Dubai Marina invites a Host/Hostess to join our team. You will greet guests with warmth, escort them to seating, present menus, and coordinate with service staff to ensure a smooth dining experience. The role requires hospitality experience, strong communication, and a can‑do attitude toward diverse guest needs.

We value teamwork, attention to detail, and the ability to multi‑task in a fast‑paced hotel environment. Full‑time, onsite position based in Dubai Marina.

Qualifications

• Minimum 2 years in a similar role in a four or five‑star hotel or comparable industry.
• Ability to work with and engage teams from different cultures.
• Strong verbal and written communication skills; quality oriented with attention to detail.

Responsibilities

• Greet guests warmly, escort to dining area, present menus and announce waiter's name.
• Seat guests according to preference and inform them of wait times.
• Answer calls and provide appropriate service to dining guests.
• Monitor guest flow, manage waitlists, and ensure smooth handoffs to staff.
• Maintain high service standards and adhere to sanitation and safety policies.
• Assist team to meet goals and deliver excellent guest experiences.

Skills

Customer service

Communication

Team collaboration

Multitasking

Hospitality

Job description

Hostess / Host at Crowne Plaza Dubai Marina

The Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square‑meter hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafés and restaurants.

We are currently recruiting for a full time Hostess to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Host/ Hostess you must present a positive first impression, friendliness, excellent service and high standards. Greet the Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. Your role will include key responsibilities such as:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Must be able to carry natural conversation with Guests without sounding scripted or intrusive and attend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Contribute to team effort by accomplishing related results as needed

Ideally, you’ll have a minimum of 2 years’ experience in a similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.