Hostess - Laguna Beach Restaurant & Bar

SOFITEL; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Sofitel in Dubai is seeking a guest-focused host/reservation agent with at least 2 years’ experience in hotel operations. You will manage reservations, greet guests warmly, and seat them according to the floor plan to ensure a seamless dining experience.

Answer calls within 3 rings, confirm reservations, relay changes to management, maintain clean hostess/standing areas, and help anticipate peak times. A diploma in Hospitality or Tourism and strong communication skills are preferred.

Qualifications

• Minimum 2 years of work experience in hotel operations.
• Strong customer service, communications, and interpersonal skills.
• Ability to manage reservations, greet guests, and coordinate seating.

Responsibilities

• Answer telephone within 3 rings using proper etiquette.
• Take reservations and cancellations in accordance with standards.
• Communicate changes to management during shift.
• Monitor own assignments for compliance with standards.
• Ensure menus and check folders are stocked and hostess stand organized.
• Review reservation book, pre-assign tables, follow up on special requests.
• Greet guests at the restaurant entrance and seat them according to floor plan.
• Present menus and ensure tables are set for service.
• Anticipate busy periods and manage waiting lines.

Skills

Customer service

Communication skills

Interpersonal skills

Hospitality knowledge

Education

Diploma in Hospitality or Tourism Management

Job description

Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures

Answer telephone within 3 rings, using correct salutations and telephone etiquette.

Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.

Communicate reservation or cancellation changes to management as they arise throughout the shift.

Monitor the preparation of own assignments, ensuring compliance to departmental standards.

Ensure that all menu s, check folders are cleaned and in sufficient quantity.

Ensure that the hostess stand is cleaned and organized.

Review the Reservation book, pre-assign designated tables and follow up on all special requests.

Greet the guests at the entrance of the restaurant.

Seat Guest accordingly to floor plan / being fair to each waiter.

Show guests their table which has been designated to them

Ensure that the guests are pleased with their table.

Present the open menu to the guest.

Ensure that the tables are set to the best service of the guest.

Anticipate heavy business times and organize procedures to handle waiting lines.

Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Desired Candidate Profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.