Hostess - Laguna Beach Restaurant & Bar

AccorHotels Middle East; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a Hospitality Host/Reservations Agent to manage restaurant reservations, greet guests, and seat them per the floor plan. You will maintain the hostess stand, ensure menu materials are stocked, and communicate changes to management during shifts.

Ideal candidates have 2+ years in hotel operations, strong customer service and interpersonal skills, and a relevant hospitality diploma or degree. This is an on-site role in Dubai, UAE.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations; good customer service, communications and interpersonal skills are a must.

Responsibilities

• Answer telephone within 3 rings using correct salutations and etiquette.
• Take and confirm restaurant reservations/cancellations according to standards.
• Communicate reservation changes to management during shifts.
• Maintain hostess stand, menus and check folders in good condition.
• Greet guests at the restaurant entrance and seat them per floor plan.
• Anticipate heavy business times and manage waiting lines efficiently.

Skills

Customer service

Communication skills

Interpersonal skills

Guest relations

Education

Hospitality/Tourism degree or diploma

Tools

Reservation software

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled among lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Maintain complete knowledge of:
  • Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
  • Restaurant reservation procedures
  • Daily house count, arrivals, departures, VIP’s
  • Scheduled in-house group activities, locations and times
  • All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.