Hostess - Laguna Beach Restaurant & Bar

AccorHotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotel Dubai is seeking a reservations host/hostess to deliver warm, professional service in a busy restaurant. You will greet guests, present menus, and manage reservations, ensuring smooth seating according to floor plan and guest preferences.

You will answer calls within 3 rings, record bookings, communicate changes to management, monitor readiness, and maintain clean host/hostess areas. A relevant hospitality qualification and 2 years in hotel operations help you excel.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.

Responsibilities

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take, record and confirm restaurant reservations / cancellations in accordance with standards.
• Communicate reservation or cancellation changes to management as they arise during the shift.
• Monitor the preparation of own assignments, ensuring compliance with standards.
• Ensure that all menus and check folders are cleaned and stocked.
• Review the Reservation book, pre-assign designated tables and follow up on special requests.
• Greet guests at the entrance and seat them according to floor plan, ensuring fairness to staff.
• Present the open menu and ensure tables are set for best guest service.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma in Hospitality or Tourism Management

Job description

Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP s Scheduled in-house group activities, locations and times All department policies / service procedures

Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests.

Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest.

Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Desired Candidate Profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.