Hostess - Lagun Beach Restaurant And Bar

Accor; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Sofitel Dubai The Palm, a luxurious 5-star beachfront resort, is seeking a Reservations/Guest Services professional to manage restaurant reservations, greet guests, and support daily operations.

You will maintain knowledge of dining room layouts, procedures, and VIP arrivals; answer phones, confirm bookings, and coordinate with management. Minimum 2 years in hotel operations with strong customer service and communication skills required. This is a full-time, on-site role in Dubai.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Responsibilities

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Job Description:

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Maintain complete knowledge of:
  
  
  
  • Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
  
  
  • Restaurant reservation procedures
  
  
  • Daily house count, arrivals, departures, VIP’s
  
  
  • Scheduled in-house group activities, locations and times
  
  
  • All department policies / service procedures
  
  
  
  


• Answer telephone within 3 rings, using correct salutations and telephone etiquette.


• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.


• Communicate reservation or cancellation changes to management as they arise throughout the shift.


• Monitor the preparation of own assignments, ensuring compliance to departmental standards.


• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.


• Ensure that the hostess stand is cleaned and organized.


• Review the Reservation book, pre-assign designated tables and follow up on all special requests.


• Greet the guests at the entrance of the restaurant.


• Seat Guest accordingly to floor plan / being fair to each waiter.


• Show guests their table which has been designated to them


• Ensure that the guests are pleased with their table.


• Present the open menu to the guest.


• Ensure that the tables are set to the best service of the guest.


• Anticipate heavy business times and organize procedures to handle waiting lines.


• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.


• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

• Job-Category: Food & Beverage


• Job Type: Permanent


• Job Schedule: Full-Time