Hostess - Hakkasan

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 47,000 - 71,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Hostess to join the Food & Beverage team. The role involves greeting guests, seating them per standards, and supporting service as needed within a luxury hotel environment.

Based at Emirates Palace, you will ensure impeccable guest experience, maintain presentation standards, and contribute to a seamless dining operation in a prestigious setting. Fluent English is assumed; additional languages are a plus.

Qualifications

• Minimum 1 year of experience in the same role in a luxury hotel.
• Excellent interpersonal and communication skills.
• Proficiency in additional languages is preferred; fluency in Russian will be considered an advantage.

Responsibilities

• Greet guests in a friendly and courteous manner and seat them according to Emirates Palace standards.
• Set up the hostess desk and ensure table settings follow restaurant requirements.
• Handle reservations and telephone inquiries in line with Emirates Palace standards.
• Maintain cleanliness and order of menus, guest collateral, and seating areas.
• Support restaurant service as needed and communicate guest feedback to management.

Skills

Customer service

Interpersonal skills

Communication skills

Russian language

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Hostess to join our Food & Beverage team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes. The Hostess reports to the Assistant Restaurant Manager.

As Hostess, you will beresponsiblefor the following duties:

• During the opening procedure, ensure that the table top set up (tent cards) is set according to the restaurant's requirements.
• Ensure that all table top items are clean and in good repair.
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
• Clean chair/sofa cushions.
• Set up the hostess desk according to the standards of Emirates Palace.
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace.
• Seat the guest according to the standards of Emirates Palace.
• Assist with service as required by the Restaurant Manager.
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace.
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
• During the closing procedure, ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace.
• To be present in the restaurant during service hours.
• Ensure that all menus, drinks lists, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace.
• Assist Restaurant Manager in maintaining all guest history records.
• Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace.

As Hostess, weexpectfrom you:

• Minimum 1 year of experience in thesame role in a luxury hotel is preferred, resort experience will be an advantage.
• Excellent interpersonal and communication skills, customer service and professional attitude.
• Ability to provide top-notch customer service.
• Proficiency in additional languages is preferred. Fluency in Russian will be considered a strong advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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