Waiter / Waitress

AccorHotel; Dubai; On-site; AED 35,000 - 50,000; Full time

Benefits offered by this job

Employee benefit card with discounted rates

Learning programs

Opportunity for talent development

Corporate Social Responsibility activities

Job summary

jobr.pro is hiring for a hospitality role that emphasizes excellent customer service and flexibility within the Food & Beverage Division. The ideal candidate will have a diploma in vocational hospitality and either be a fresher or have 1 year of experience in a 4-5 star hotel.

Employees enjoy benefits like discounted rates at Accor hotels worldwide, development programs, and opportunities to contribute to social responsibility initiatives.

Qualifications

• Fresher or 1 year experience in a 4-5 star hotel.
• Knowledge of food and beverage items and ability to recommend combinations.

Responsibilities

• Provide courteous and professional service at all times.
• Assist in a flexible role within the Food & Beverage Division.
• Handle guest inquiries and complaints efficiently.

Skills

Customer Service

Food & Beverage Knowledge

Flexibility

Professional Appearance

Education

Diploma or degree in vocational hospitality

Job description

Job Description

• To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

• Diploma or degree in vocational hospitality
• Fresher or 1year experience in 4-5 star hotel

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21