Receptionist

jobr.pro; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Employee benefit card for discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop talent and grow within property

Job summary

Jobr.pro is seeking a dedicated Front Office Associate for a 4-5 star hotel in Dubai, UAE. The ideal candidate will manage check-ins and check-outs, handle guest queries, and ensure a seamless experience for our guests. Responsibilities include accurate record-keeping and collaborating with various departments to address guest requests.

A university degree in hotel management and previous experience in a similar role are essential. Candidates should have excellent customer service skills and be ready for a dynamic work environment.

Qualifications

• Minimum 1 year in a similar role in 4-5 star Hotel.
• Knowledge of hotel operations and guest services.

Responsibilities

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Resolve guests complaints and liaise with departments concerned.

Skills

Customer service

Conflict resolution

Cash handling

Education

University Degree in Hotel Management

Job description

Job Description

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in a accordance with policies and procedures.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily.
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Review and update Logbook
• Check equipments
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Asst. FO/FOM
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager

Qualifications

• University Degree in Hotel Management
• Minimum 1 year in a similar role in 4-5 star Hotel

Additional Information

• What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21