Guest Experience & Reservations Operator

Accorhotel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Accor is seeking a Telephone Operator to handle incoming and outgoing calls, provide information, and assist guests with reservations and requests. The role emphasizes delivering excellent customer service and ensuring a positive guest experience during stay.

The successful candidate will transfer calls, relay messages, and maintain logs with strong communication and multitasking skills, contributing to the smooth operation of the hotel’s front desk and guest services.

Qualifications

• Answer incoming calls promptly and professionally.
• Provide information about hotel services and attractions.
• Process room service orders, wake-up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Responsibilities

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Process room service orders, wake-up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Skills

Excellent communication

Friendly demeanor

Multitasking

Customer service

Telephone systems

Hotel knowledge

Job description

Accor is seeking a Telephone Operator to handle incoming and outgoing calls, provide information, and assist guests with reservations and requests. The role emphasizes delivering excellent customer service and ensuring a positive guest experience during stay.

The successful candidate will transfer calls, relay messages, and maintain logs with strong communication and multitasking skills, contributing to the smooth operation of the hotel’s front desk and guest services.