Hospitality Operations Specialist

PixelChain; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Flight ticket and visa support

MacBook and iPhone provided

Competitive compensation

Job summary

PixelChain seeks an Hospitality Operations Specialist to run staff accommodation like a hotel, onsite in the UAE. You will own end-to-end property operations, set up new properties, and manage guest services, housekeeping, and maintenance with tight SOPs and cost controls.

The role requires leadership, budget oversight, and strong English communication, with frequent travel as part of vendor and property oversight.

Qualifications

• 5+ years in hotel or hospitality operations (front office, housekeeping, guest services or similar).
• Bachelor's degree or diploma in Hospitality Management or related field.

Responsibilities

• Run full accommodation operations end-to-end with SOPs and service standards.
• Set up property for opening; coordinate vendors and third parties.
• Own resident journey from check-in to check-out with hotel-like guest lifecycle thinking.
• Develop and enforce SOPs, house rules, checklists, and service standards.
• Manage housekeeping, maintenance, and inspections; coordinate preventive maintenance.
• Oversee vendor management for cleaning, security, pest control, and waste.
• Handle resident inquiries, complaints and emergencies with service mindset.
• Collaborate with HR on arrivals, departures, and room allocation.
• Track utilities, supplies, and operating expenses; manage budgets.
• Ensure health, safety, fire, hygiene compliance; lead accommodation team.

Skills

Front office ops

Housekeeping

Guest services

Vendor management

Budgeting

Reporting

PMS systems

Leadership

Microsoft Office

Google Workspace

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

MS Office

Google Workspace

Hotel/Property Management Systems

Job description

Hospitality Operations Specialist

Our client is a company operating at the intersection of crypto and AI, building innovative products in one of the fastest-moving spaces in tech today.

They're looking for someone with a hotel or hospitality operations background — front office, housekeeping, guest services, or general property operations — to step into a Corporate Housing Specialist role, running staff accommodation the way you'd run a hotel: with tight SOPs, service standards, and a team that delivers every day. If you know how to keep a hospitality operation running end to end, this role lets you apply that at scale, owning an entire property. This is a fully onsite role in the UAE.

Plenty of movement comes with the job — site visits, vendor meetings, property matters — so a driving license is a real advantage, and this role is a strong fit for anyone who has also worked in real estate.

Scope of Work:

• Bring the operational discipline of hotel front office, housekeeping, and guest services into running a full accommodation building.
• Set up the property for opening, coordinating vendors and third parties on everything it needs to operate.
• Own the resident journey — allocation, check-in, room transfers, and check-out — the same guest‑lifecycle thinking from hospitality, applied to residents.
• Build and maintain SOPs, house rules, checklists, and service standards that reflect the operational rigor of a well‑run hotel.
• Run housekeeping, laundry, and maintenance schedules, and inspect rooms, common areas, and equipment regularly.
• Coordinate preventive maintenance and follow up on repair requests until resolved.
• Manage external providers across cleaning, security, pest control, waste management, and maintenance.
• Handle resident inquiries, complaints, and emergencies with the same service mindset you'd bring to hotel guests.
• Work with HR on employee arrivals, departures, and room allocation.
• Track utilities, supplies, operating expenses, and departmental budgets.
• Keep the property compliant with health, safety, fire prevention, and hygiene regulations.
• Recruit, train, and supervise the accommodation operations team — applying the people‑management skills hospitality operations already demands.
• Report regularly on occupancy, incidents, maintenance, and resident feedback, and keep improving service quality and cost efficiency.
• Travel frequently for business as the role requires.

Requirements:

• 5+ years of experience in hotel or hospitality operations — front office, housekeeping, guest services, or a similar function.
• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Solid understanding of front office, housekeeping, maintenance, security, and facility operations.
• Good knowledge of health and safety, fire safety, hygiene, and emergency procedures.
• Strong leadership, team management, and complaint‑handling skills.
• Comfortable with reporting, budgeting, vendor management, and cost control.
• Proficient in Microsoft Office and Google Workspace, plus hotel or property management systems.
• Well‑organized, detail‑oriented, and comfortable juggling multiple operational priorities.
• Hands‑on and flexible, ready to travel often and respond to issues outside regular hours.
• Good written and spoken English.

Nice to Have:

• A valid driving license — with the amount of travel involved, this is a big plus.
• A real estate background — a particularly strong fit for this role.
• Experience setting up a new property or accommodation facility.
• Additional languages.

Benefits:

• Flight ticket and full working visa provided.
• Full sponsorship and support throughout the visa and work permit process.
• Top‑tier equipment, including a MacBook and iPhone.
• Competitive compensation tailored to your skills and experience.
• Comprehensive leave package.
• A dynamic, inclusive culture that invests in your growth.

Recruitment Process:

• HR Interview
• Technical Interview
• Background Check
• Offer

This position is fully onsite in the UAE.