Home Finance Relationship Manager

Emirates Islamic; Dubai; On-site; AED 120,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Learning & development

Career growth

Job summary

Emirates Islamic is seeking a Customer Relationship Officer for Home Finance in the UAE. The role focuses on acquiring, managing, and retaining customers, while delivering professional sales and advisory services in line with Shariah requirements.

You will generate leads, assess financing needs, guide applicants, and coordinate with various stakeholders to ensure timely approvals, always maintaining strong customer relationships and compliance.

Qualifications

• Bachelor's degree in business, Finance, Banking, Marketing, or related discipline.
• Minimum 1-3 years of experience in Home Finance, Mortgage Sales, Retail Banking Sales, or Financial Services.
• Experience in the UAE banking sector is preferred.

Responsibilities

• Promote and sell Home Finance products to prospective and existing customers.
• Generate leads through branch referrals, real estate developers, brokers, and personal networks.
• Assess customer financing needs and recommend suitable Home Finance solutions.
• Guide customers through the application process and ensure accurate documentation submission.
• Coordinate with Operations, Credit, Legal, Valuation, and other stakeholders to facilitate smooth processing and timely approvals.
• Maintain regular follow-up with customers to provide updates on application status.
• Build and nurture relationships with real estate agents, property developers, and external business partners.
• Ensure compliance with bank policies, KYC, AML, and regulatory requirements.
• Achieve monthly sales, revenue, and quality targets set by the business.
• Cross-sell relevant banking products such as accounts, cards, Takaful, investments, and liability products where appropriate.
• Keep abreast of market trends, competitor products, and property market developments.

Skills

Sales skills

Relationship mgmt

Negotiation

Communication

Customer focus

Networking

Real estate market

Education

Bachelor's degree in business, Finance, Banking, Marketing, or related discipline

Tools

Microsoft Office

Job description

Emirates Islamic is seeking a Customer Relationship Officer for Home Finance in the UAE. The role focuses on acquiring, managing, and retaining customers, while delivering professional sales and advisory services in line with Shariah requirements.

You will generate leads, assess financing needs, guide applicants, and coordinate with various stakeholders to ensure timely approvals, always maintaining strong customer relationships and compliance.