Heartist Reservations Specialist

TALENTMATE; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Accor is seeking an entry-level hospitality professional in Abu Dhabi to deliver outstanding guest service and manage reservations. You will handle calls, emails, and online requests with professionalism, while promoting services and ensuring accurate guest records.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced team environment. English fluency is essential; Arabic is a plus.

Qualifications

• Minimum 1 year experience in hospitality.
• Fluent in English; Arabic a plus.
• Excellent verbal and written communication.

Responsibilities

• Deliver professional and efficient customer service to all guests.
• Manage incoming calls, emails, and online reservation requests with utmost professionalism.
• Optimize revenue through strategic recommendation of additional services and amenities.
• Provide comprehensive information about our property, facilities, and accommodate special requests.
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences.
• Coordinate with other departments to fulfill guest requests and address any concerns.
• Maintain current knowledge of promotions, rates, and availability to provide precise information.
• Demonstrate thorough understanding of the property's policies, procedures, and services.
• Address guest inquiries and complaints promptly and professionally.
• Contribute to the achievement of team objectives and uphold high standards of service.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Multitasking

English fluency

Arabic (bonus)

Reservation systems

Tools

Opera

Job description

Accor is seeking an entry-level hospitality professional in Abu Dhabi to deliver outstanding guest service and manage reservations. You will handle calls, emails, and online requests with professionalism, while promoting services and ensuring accurate guest records.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced team environment. English fluency is essential; Arabic is a plus.