Heartist Doorman: Warm Welcome & Guest Concierge

AccorHotels Middle East; Abu Dhabi; On-site; AED 33,000 - 58,000; Full time

Job summary

AccorHotels Middle East is seeking a Doorman to warmly welcome guests, assist with entry and exit, and help with luggage and directions. This role requires a professional appearance, strong communication skills, and the ability to work flexible shifts in a hotel environment.

The Doorman will maintain a presentable entrance, coordinate with Bell Desk, Security and Front Office, and support the team during busy periods and events. Previous hospitality experience is preferred.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills; ability to provide courteous and efficient service to guests.
• Physically fit, able to stand for extended periods, and work flexible shifts.

Responsibilities

• Greets all guests and visitors warmly on arrival and departure.
• Opens and closes doors for guests in a courteous and professional manner.
• Assists guests with luggage and coordinates with the Bell Desk as needed.
• Provides information about hotel facilities, services and directions.
• Maintains a clean and presentable entrance area at all times.
• Coordinates with Security and Front Office for guest safety and smooth operations.
• Manages traffic flow at the entrance, including taxis and private vehicles.
• Responds to guest inquiries and escalates issues as necessary.
• Keeps aware of daily events and VIP arrivals; passes information to the next shift.

Skills

Communication skills

Customer service

Hospitality knowledge

Education

High school diploma or equivalent

Job description

AccorHotels Middle East is seeking a Doorman to warmly welcome guests, assist with entry and exit, and help with luggage and directions. This role requires a professional appearance, strong communication skills, and the ability to work flexible shifts in a hotel environment.

The Doorman will maintain a presentable entrance, coordinate with Bell Desk, Security and Front Office, and support the team during busy periods and events. Previous hospitality experience is preferred.