Healthcare Assistant

Metabolic; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Metabolic, a leading healthcare clinic in Dubai, is seeking a Healthcare Assistant to provide essential administrative and clerical support for the clinic's operations and patient-centered care. You will coordinate appointments, maintain medical records, and support the healthcare team, ensuring accurate information flow and excellent patient experience.

The role requires 2+ years in a similar setting, proficiency with EMR/EHR systems and MS Office, and strong communication and organizational

Qualifications

• Diploma or degree in healthcare administration or medical assisting.
• Minimum 2 years of experience in a similar healthcare role.
• Familiarity with EMR/EHR systems and clinic workflows.
• Excellent communication and organizational abilities.

Responsibilities

• Schedule, confirm, and manage patient appointments, including follow-ups and rescheduling.
• Assist physicians and staff with documents, reports, and clinic correspondence.
• Coordinate with laboratory, pharmacy and imaging to streamline patient services.
• Monitor daily schedule and improve time management for appointments.
• Ensure compliance with UAE healthcare regulations and clinic policies.
• Support data collection and medical records organization.

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Education

Diploma or degree in healthcare administration or medical assisting

Certification in medical administration (advantage)

Tools

EMR/EHR software

MS Office Suite

Job description

About Metabolic

Metabolic is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, loT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized and data-driven coaching to our patients.

Job Summary

The Healthcare Assistant at Metabolic will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team in delivering exceptional patient-centered care.

Key Responsibilities

Patient Coordination and Communication

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.

Administrative Support

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports.
• Manage clinic correspondence, including emails, memos, and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

Operational Support

• Monitor the clinic’s daily schedule and ensure effective time management for appointments.
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services.
• Assist in organizing staff meetings, training sessions, and other clinic events.

Quality Assurance and Compliance

• Adhere to all clinic policies, protocols, and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

Data Collection / Arrangement of medical records team / Conducting clinical questionnaire

Understands, follows and supports all hospital infection control

Requirements

Education and Certification

• Diploma or degree in healthcare administration, medical assisting, or a related field.
• Certification in medical administration is an advantage.

Experience

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Technical Skills

• Familiarity in using healthcare management systems, such as EMR/EHR software.
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook).

Soft Skills

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Key Performance Indicators (KPIs)

• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.