Head Waiter/Waitress – Guest Experience Leader (Health & PTO)

Rotana; Ras Al Khaimah; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Time Off

Training & Development

Job summary

Rotana in Ras Al Khaimah seeks a proactive Head Waiter/Head Waitress to lead a service team and ensure a memorable dining experience for guests. You will collaborate with kitchen, stewarding, and cashiers to guarantee smooth service and adherence to SOPs.

The role requires a diploma in hospitality and English fluency, with leadership experience as a strong plus. Ideal candidates are guest-focused, well-presented, and able to thrive in a fast-paced, multicultural environment.

Qualifications

• Diploma in hospitality field with up to two years of experience in a similar role.
• Fluent in both written and spoken English; Micros knowledge desirable.
• Previous leadership and supervisory roles are a definite plus.

Responsibilities

• Work in close cooperation with Kitchen and Stewarding and Outlet Cashiers to ensure smooth operations.
• Conduct regular training sessions with the assigned team in line with SOPs.
• Monitor duty schedules for the team.
• Ensure proper appearance and grooming of staff.
• Set up the outlet according to meal settings and opening hours.
• Welcome guests, manage seating through hostess or take over when unavailable.
• Maintain a professional, friendly relationship with patrons.
• Be familiar with the outlet's menu and promotions.

Skills

Fluent English

Micros knowledge

Leadership

Teamwork

Education

Diploma in Hospitality

Job description

Rotana in Ras Al Khaimah seeks a proactive Head Waiter/Head Waitress to lead a service team and ensure a memorable dining experience for guests. You will collaborate with kitchen, stewarding, and cashiers to guarantee smooth service and adherence to SOPs.

The role requires a diploma in hospitality and English fluency, with leadership experience as a strong plus. Ideal candidates are guest-focused, well-presented, and able to thrive in a fast-paced, multicultural environment.