Lead Server & Guest Experience Director

7 Management; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

7 Management is seeking a Head Waiter/Waitress to lead the service team and uphold exceptional guest experiences in a luxury Dubai setting. You will act as the link between management and staff, overseeing daily floor operations and ensuring service standards are consistently met.

The role emphasizes service supervision, upselling, thorough menu knowledge, and strong guest relations, with flexibility to work evenings and weekends in a fast-paced hospitality environment.

Qualifications

• 3–5 years in a high-end dining environment.
• 1–2 years in a senior service role.
• Excellent guest service and communication skills.
• Strong knowledge of food and beverage service.

Responsibilities

• Service Supervision: Leads the service team during shifts ensuring smooth coordination and adherence to standards.
• Upselling and Product Knowledge: Maintains knowledge of menu, specials and promotions to maximize sales.

Skills

Service supervision

Upselling

POS systems

Guest relations

Job description

7 Management is seeking a Head Waiter/Waitress to lead the service team and uphold exceptional guest experiences in a luxury Dubai setting. You will act as the link between management and staff, overseeing daily floor operations and ensuring service standards are consistently met.

The role emphasizes service supervision, upselling, thorough menu knowledge, and strong guest relations, with flexibility to work evenings and weekends in a fast-paced hospitality environment.