Waiter/ess

Mandarin Oriental Hotel Group; Dubai; On-site; AED 34,000 - 55,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking a professional Waiter for the Chitarra - Italian Restaurant, based at Mandarin Oriental Downtown, Dubai. You will deliver exceptional dining experiences by taking orders, serving food and beverages, and-upholding our luxury standards.

In this role, you will need strong English communication, prior experience in high-end venues, familiarity with POS systems, and the stamina to stand and work varied shifts, including evenings and weekends, to ensure

Qualifications

• Minimum 2 years experience as a waiter/waitress.
• Experience in high-volume or luxury dining environments.
• Familiar with POS and cashiering systems.
• Excellent English verbal and written communication; Italian is a plus.
• Able to multitask and maintain service flow in a fast-paced setting.
• Able to stand for long periods and work varied shifts.

Responsibilities

• Maintain knowledge of Italian menu, ingredients, and prep methods to assist guests.
• Take and deliver food and beverage orders with attention to dietary needs.
• Provide personalized, attentive service to uphold brand standards.
• Operate POS systems and follow billing procedures accurately.
• Set and clear tables, manage multiple tables while maintaining service quality.
• Support upselling and collaborate across outlets to create memorable guest experiences.

Skills

Interpersonal skills

Multitasking

English communication

Customer service

Flexibility with shifts

Stamina

Education

High school diploma

Hospitality/Hotel/Business Management degree or diploma

Tools

POS systems

Job description

About the job

Based at the Mandarin Oriental Downtown, Dubai within Chitarra - Italian Restaurant in Dubai, the Waiter is responsible to provide exceptional guests dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards. Waiter reports to the Restaurant Manager.

As a Waiter, you will be responsible for the following duties:

• Maintain in-depth knowledge of the Italian menu, ingredients, and preparation methods to confidently inform and assist guests.
• Accurately take and deliver food and beverage orders, ensuring prompt service and attention to dietary needs or special requests.
• Provide personalised, attentive service throughout the dining experience to ensure guest satisfaction and uphold brand standards.
• Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately.
• Set and clear tables to maintain a clean, welcoming dining space, and manage multiple tables while maintaining service quality.
• Support upselling efforts, collaborate across outlets, and create memorable guest experiences aligned with MOHG Legendary Quality Experiences.

Desired Candidate Profile

As a Waiter, we expect from you:

• High school qualification preferred; degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Minimum 2 years experience as a waiter/waitress, preferably in high-volume or luxury dining environments.
• Familiarity with fine dining and casual service standards, as well as restaurant POS and cashiering systems.
• Proficient verbal and written communication skills in English; additional languages such as Italian are preferred.
• Strong interpersonal skills with the ability to multitask, prioritize, and maintain service flow in a fast-paced setting.
• Physical stamina to stand for long periods and flexibility to work varied shifts including evenings, weekends, and holidays.