Head Therapist

Accor; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Accor in Dubai seeks a Spa Supervisor to lead and develop our spa team, ensuring exceptional treatment quality and guest service standards.

You will oversee daily operations, schedule therapists, maintain hygiene and safety, and drive retail sales and revenue within a luxury hotel spa environment.

You'll partner with Front Office, Concierge, and Recreation teams to enhance guest experiences and coordinate recruitment, assessments, and performance appraisals for continuous team development.

Qualifications

• Minimum 2-3 years in a supervisory role within a luxury hotel spa.
• Recognised certification or diploma in Spa Therapy or Beauty Therapy.
• Strong knowledge of spa treatments, retail sales and daily spa operations.

Responsibilities

• Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards.
• Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards.
• Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets.
• Manage spa inventory, stock control, product displays, and supplier coordination.
• Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development.
• Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities.

Skills

Spa supervision

Leadership

Team training

Guest service

Education

Spa/Beauty Therapy diploma

Job description

Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards.
Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards.
Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets.
Manage spa inventory, stock control, product displays, and supplier coordination.
Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development.
Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities.

Requirements

• Minimum 2-3 years of experience in a supervisory role within a luxury hotel spa.
• Recognised certification or diploma in Spa Therapy, Beauty Therapy, or a related field.
• Strong knowledge of spa treatments, retail sales, and daily spa operations.
• Proven leadership, team training, and performance management skills.
• Excellent communication, guest service, and organisational skills.
• Strong commercial awareness with the ability to achieve sales targets.