Head of Unified Control Center Ops & Crisis Readiness

Roads and Transport Authority; Dubai; On-site; AED 500,000 - 750,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks an experienced OCC Governance lead to direct unified-control operations, oversee multi-modal monitoring, and coordinate crisis response with internal and external authorities. The role focuses on governance, planning, reporting and continuous improvement of control-centre operations.

The candidate will manage budgets, projects and contracts, drive simulations and lessons learned, and ensure alignment with Authority policies and ISO 22301 awareness.

Qualifications

• Education: Bachelor’s/ Master’s degree in Business Administration.
• Experience: 9+ years with Master’s degree; 11+ years with Bachelor’s degree.
• Qualifications: Incident Command System training, ISO 22301 awareness, control centre ITS governance proficiency, policy/quality management capability, budgeting and contract oversight skills.

Responsibilities

• Direct unified-control operations and governance oversight.
• Oversee multi-modal monitoring and event-time readiness.
• Coordinate with internal and external authorities for crisis response and closure.
• Prepare reports and budgets for OCC Governance projects and contracts.
• Drive crisis readiness, simulations and lessons-learned actions.
• Lead governance framework, policy alignment and compliance monitoring.

Skills

Incident Command System

ISO 22301 awareness

Governance proficiency

Policy/quality management

Budgeting

Contract oversight

Education

Bachelor’s or Master’s in Business Administration

Job description

Roads and Transport Authority in Dubai seeks an experienced OCC Governance lead to direct unified-control operations, oversee multi-modal monitoring, and coordinate crisis response with internal and external authorities. The role focuses on governance, planning, reporting and continuous improvement of control-centre operations.

The candidate will manage budgets, projects and contracts, drive simulations and lessons learned, and ensure alignment with Authority policies and ISO 22301 awareness.