Manager - Enterprise Command & Control Centre Operations

Roads and Transport Authority; Dubai; On-site; AED 500,000 - 750,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks an experienced OCC Governance lead to direct unified-control operations, oversee multi-modal monitoring, and coordinate crisis response with internal and external authorities. The role focuses on governance, planning, reporting and continuous improvement of control-centre operations.

The candidate will manage budgets, projects and contracts, drive simulations and lessons learned, and ensure alignment with Authority policies and ISO 22301 awareness.

Qualifications

• Education: Bachelor’s/ Master’s degree in Business Administration.
• Experience: 9+ years with Master’s degree; 11+ years with Bachelor’s degree.
• Qualifications: Incident Command System training, ISO 22301 awareness, control centre ITS governance proficiency, policy/quality management capability, budgeting and contract oversight skills.

Responsibilities

• Direct unified-control operations and governance oversight.
• Oversee multi-modal monitoring and event-time readiness.
• Coordinate with internal and external authorities for crisis response and closure.
• Prepare reports and budgets for OCC Governance projects and contracts.
• Drive crisis readiness, simulations and lessons-learned actions.
• Lead governance framework, policy alignment and compliance monitoring.

Skills

Incident Command System

ISO 22301 awareness

Governance proficiency

Policy/quality management

Budgeting

Contract oversight

Education

Bachelor’s or Master’s in Business Administration

Job description

Job Purpose

Direct unified-control operations and supporting governance. Orchestrate multi-modal monitoring and crisis response. Oversee event-time readiness and reporting. Working with operational control centres to the operations efficiency and maturity

Strategy

• Support in governing and developing the Unified Control Center; align supervision and reporting with Authority directions.
• Support in governing the multi-modal mobility operations using inputs from relevant operational control centers.
• Lead crisis readiness and oversight, including planning for management, monitoring and handling of crises.
• Implement the governance framework and policies, indicators and compliance monitoring and ensure the alignment and adherence.
• Produce strategic reports supporting in decision making for the higher management.

Operations

• Supervision of the Unified Control Center operations and facilities; coordinate with concerned organizational units; issue related reports.
• Monitor and coordinate actions across operational control centres to maintain continuity and governance alignment.
• Manage operational tasks with internal institutions, sectors and external parties; issue required reports.
• Receive, transfer and follow up solutions to close emergency communications.
• Coordinate directly with internal and external authorities to expedite emergency responses and closure.
• Coordinate responses with institutions, crisis and emergency teams and prepare special reports.
• Perform real-time monitoring of control-centre activities during planned events.
• Coordinate with concerned parties during events to sustain smoothness and quality.
• Prepare and manage departmental budget, projects and contracts for OCC Governance; monitor, oversee and report performance.

Product/Process Improvement

• Plan, design and implement scenarios and simulations for events, emergencies and crises.
• Record lessons learned and follow up actions to close gaps and improve readiness.
• Drive internal knowledge sharing, staff rotation and mentoring to enhance performance and continuous improvement.

Qualifications & Requirements

• Education: Bachelor’s/ Master’s degree in Business Administration
• Experience: 9+ years in case of Master’s degree(11+ years in case of Bachelor’s degree)
• Qulification: Incident Command System training, ISO 22301 awareness, controlcentre ITS governance proficiency, policy/quality managementcapability, budgeting and contract oversight skills