Head of Section - Patient Access

Talents Tide; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

Talents Tide in Dubai, UAE seeks Head of Section – Patient Access to lead and optimize patient access operations across facilities, ensuring accurate registrations, admissions, insurance verification, and front-desk services while delivering an exceptional patient experience.

The ideal candidate has a healthcare-focused Bachelor's (Master's preferred), 8–10 years in healthcare with at least 3 years supervising teams, fluent in English and Arabic, and proficient in Microsoft Office; knowledge of

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, or related field.
• Master's degree preferred.
• 8–10 years of experience in a healthcare setting.
• Minimum 3 years of supervisory experience.
• Proven experience managing patient access/front-desk operations.
• Experience managing 24/7 front-desk operations in a high-pressure environment.
• Strong leadership, team management, analytical, and problem-solving skills.
• Excellent communication skills in English and Arabic.
• Proficiency in Microsoft Office; knowledge of Salama is an advantage.

Responsibilities

• Lead and manage Patient Access operations across healthcare facilities.
• Develop and monitor policies, procedures, and workflows related to registration and admissions.
• Ensure accurate patient demographic, medical, and insurance information.
• Oversee insurance verification and authorization processes.
• Monitor KPIs such as registration accuracy, waiting times, patient satisfaction, and service efficiency.
• Coordinate with clinical, finance, insurance, and other departments to ensure seamless patient flow.
• Oversee payment collection and compliance with billing and revenue cycle requirements.
• Drive initiatives to improve patient experience and service quality.
• Manage staffing, workload distribution, performance, coaching, and staff development.
• Identify operational risks and implement mitigation strategies.
• Prepare operational reports, performance metrics, and improvement plans.
• Ensure compliance with healthcare policies, quality standards, regulatory requirements, and patient safety standards.

Skills

Leadership

Team management

Analytical skills

Problem-solving

Communication skills

Bilingual English/Arabic

Education

Bachelor's degree in Healthcare Administration/Business/Health Information Management

Master's degree

Tools

Microsoft Office

Salama knowledge

Job description

Position: Head of Section – Patient Access
Location: Dubai, UAE

Job Purpose

Lead and oversee patient access operations, ensuring efficient patient registration, scheduling, admissions, insurance verification, and front-desk services, while maintaining data accuracy, operational efficiency, and a high standard of patient experience.

Key Responsibilities

• Lead and manage Patient Access operations across healthcare facilities.
• Develop and monitor policies, procedures, and workflows related to registration and admissions.
• Ensure accurate patient demographic, medical, and insurance information.
• Oversee insurance verification and authorization processes.
• Monitor KPIs such as registration accuracy, waiting times, patient satisfaction, and service efficiency.
• Coordinate with clinical, finance, insurance, and other departments to ensure seamless patient flow.
• Oversee payment collection and compliance with billing and revenue cycle requirements.
• Drive initiatives to improve patient experience and service quality.
• Manage staffing, workload distribution, performance, coaching, and staff development.
• Identify operational risks and implement mitigation strategies.
• Prepare operational reports, performance metrics, and improvement plans.
• Ensure compliance with healthcare policies, quality standards, regulatory requirements, and patient safety standards.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, or a related field.
• Master's degree is preferred.
• 8–10 years of experience in a healthcare setting.
• Minimum 3 years of supervisory experience.
• Proven experience managing patient access/front-desk operations, preferably in a large hospital or healthcare system.
• Experience managing 24/7 front-desk operations in a high-pressure environment.
• Strong leadership, team management, analytical, and problem-solving skills.
• Excellent communication skills in English and Arabic.
• Knowledge of healthcare regulations, accreditation standards, and patient satisfaction metrics.
• Proficiency in Microsoft Office; knowledge of Salama is an advantage.