Head of Section - Patient Experience

Prospect Health

Dubai

On-site

AED 420,000 - 720,000

Full time

14 days+

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Benefits offered by this job

Tax-free salary

Annual leave

Annual air ticket

Medical insurance

Relocation support

Visa sponsorship

Family benefits

Education support

Job summary

Prospect Health is partnering with a large UAE healthcare network to recruit a Head of Section - Patient Access in Dubai. You will lead cross-functional patient access operations, focusing on registration, scheduling and admission processes to ensure efficient, patient-centered service across multiple hospitals and centers.

The role requires 8–10 years in healthcare settings, strong leadership, and bilingual English/Arabic communication.

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, or related field.
8–10 years of experience in healthcare setting.
Master's degree in Healthcare Administration or Business Administration preferred with supervisory experience.
Experience managing front desk operations in a large healthcare system.
Excellent communication in English and Arabic.
Strong leadership and cross-functional collaboration abilities.
Knowledge of healthcare regulations and accreditation standards.

Responsibilities

Lead and oversee patient access operations across facilities.
Ensure efficient and patient-friendly registration, scheduling and admission processes.
Establish and maintain high standards for data accuracy and integrity.
Monitor patient access performance and implement improvement initiatives.
Support revenue cycle integrity by ensuring accurate patient information and registrations.
Develop and monitor operational KPIs and service performance metrics.
Ensure compliance with policies, regulatory requirements and standards.
Collaborate with clinical, administrative, financial and operational teams to improve patient flow and experience.
Lead, develop and support patient access teams and foster a culture of excellence.
Promote Patient First values throughout patient access processes.

Skills

Excel

Bilingual English/Arabic

Leadership

Team management

Front desk operations

Healthcare regulations

Process improvement

Data accuracy

Patient engagement

Salama knowledge

Cross-functional collaboration

Analytics

Education

Bachelor's Degree

Master's Degree

Tools

Salama

Job description

Lead Patient Experience. Shape Healthcare Excellence. Build Your Career in Dubai.

Our partner is seeking an experienced and dynamic Head of Section - Patient Experience to join its expanding healthcare network in Dubai. This is an excellent opportunity for an accomplished healthcare operations professional to take on a leadership role overseeing patient access services across facilities and directly contribute to an exceptional, patient-centred healthcare experience. This is an integrated academic healthcare system bringing together care, learning, discovery and giving, with its Patient First promise at the heart of its services. Its network currently spans 6 hospitals, 26 health centres and 21 medical fitness centres, supported by more than 9,400 healthcare professionals.

The Opportunity

As Head of Section - Patient Access, you will lead and oversee patient access operations across its facilities, ensuring that patients experience efficient, seamless and high-quality access to healthcare services. You will play a key role in optimizing registration, appointment scheduling and admission processes, while ensuring data accuracy, operational efficiency and revenue cycle integrity.

Key Responsibilities

Lead and oversee patient access operations across its facilities.
Ensure efficient and patient-friendly registration, scheduling and admission processes.
Establish and maintain high standards for data accuracy and integrity.
Monitor patient access performance, identify operational gaps and implement improvement initiatives.
Support revenue cycle integrity by ensuring accurate patient information, eligibility and registration processes.
Develop and monitor operational KPIs and service performance metrics.
Ensure compliance with organizational policies, regulatory requirements and healthcare standards.
Work collaboratively with clinical, administrative, financial and operational teams to improve patient flow and experience.
Lead, develop and support patient access teams, fostering a culture of accountability, service excellence and continuous improvement.
Promote Patient First values throughout all patient access processes.

Knowledge and Skills Required

Computer literate in using Excel, Word, Access, etc. The knowledge of Salama will be highly valuable
Deep understanding of healthcare systems, patient engagement, and process improvement methodologies.
Excellent leadership and team management skills, with the ability to motivate, coach, and develop staff.
Exceptional communication skills, both written and verbal, in English and Arabic.
Experience managing a 24/7 front desk operation in a high-pressure environment.
Proven ability to manage cross-functional teams and influence organizational change.
Knowledge of healthcare regulations and accreditation standards related to patient care and experience.
Proven experience in managing front desk operations, preferably in a large healthcare system or hospital environment.
Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
Strong knowledge of patient satisfaction metrics, benchmarks, and performance.

Package & Benefits