Head of Section - Patient Experience

Talents Tide; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Talents Tide is hiring a Head of Section – Patient Experience for a leading Dubai healthcare organization. You will own every touchpoint of the patient journey, ensuring services are smooth, responsive, and patient-centered across a 24/7 front desk.

You will oversee desk operations, rollout real-time digital services, run patient satisfaction surveys, manage complaints, and report performance to senior management.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, or related field.
• Master's degree in Healthcare Administration.
• 8–10 years of experience in a healthcare setting, including 3 years in a supervisory role.
• Experience managing a 24/7 front desk operation.
• Strong communication skills in English and Arabic.
• UAE National (Emirati).

Responsibilities

• Oversee daily operations of patient service desks across all shifts.
• Roll out digital and real-time services to make patient interactions easier.
• Run patient satisfaction surveys and turn feedback into real improvements.
• Manage patient complaints and feedback channels.
• Act as the escalation point for urgent patient issues and incidents.
• Report on patient experience performance to senior management.

Skills

Leadership

Front desk operations

Customer service excellence

Bilingual English/Arabic

Stakeholder communication

Education

Bachelor's degree in Healthcare Administration / Nursing

Master's degree in Healthcare Administration

Job description

Job Title: Head of Section – Patient Experience
Location: Dubai, UAE
Employer: A leading healthcare organization in Dubai (via Talents Tide)

About the Role

We're hiring an experienced healthcare professional to lead the Patient Experience section for a major healthcare organization in Dubai. You'll own every touchpoint of the patient journey, making sure services are smooth, responsive, and genuinely patient-centered.

What You'll Do

• Oversee daily operations of patient service desks across all shifts
• Roll out digital and real-time services to make patient interactions easier
• Run patient satisfaction surveys and turn feedback into real improvements
• Manage patient complaints and feedback channels
• Act as the escalation point for urgent patient issues and incidents
• Report on patient experience performance to senior management

What You Need

• Bachelor's degree in Healthcare Administration, Nursing, or a related field
• Master's degree in Healthcare Administration
• 8–10 years of experience in a healthcare setting, including 3 years in a supervisory role
• Experience managing a 24/7 front desk operation
• Strong communication skills in English and Arabic
• UAE National (Emirati)