Head of Section - Patient Access

Prospect Health

Dubai

On-site

AED 550,000 - 750,000

Full time

4 days ago

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Benefits offered by this job

Tax-free salary

Annual leave

Annual air ticket

Medical insurance

Relocation support

Visa sponsorship

Family benefits

Education support for dependants

Job summary

Prospect Health is partnering with an integrated academic healthcare system in Dubai to appoint Head of Section - Patient Access. You will lead patient access operations across facilities, ensuring efficient registration, scheduling and admission processes, and uphold data accuracy.

Ideal candidate has 8-10 years in healthcare, a Bachelor's in Healthcare Administration, and proven leadership in 24/7 front desk operations; a Master’s degree is preferred for higher strategic involvement.

Qualifications

Bachelor degree in Healthcare Administration or related field
8 to 10 years of experience in a healthcare setting
Experience leading front desk operations in a large healthcare system

Responsibilities

Lead and oversee patient access operations across its facilities.
Ensure efficient registration, scheduling and admission processes.
Develop and monitor operational KPIs and service performance metrics.
Support revenue cycle integrity through accurate patient information and registration.
Collaborate with clinical, administrative, financial and operational teams.

Skills

Excel

Word

Access

Salama

Leadership

Communication

Healthcare regulations

Data analytics

Education

Bachelor Degree in Healthcare Administration

Bachelor Degree in Business Administration

Master's Degree in Healthcare Administration

Master's Degree in Business Administration

Tools

Salama

Job description

Lead Patient Access. Shape Healthcare Excellence. Build Your Career in Dubai.

Our partner is seeking an experienced and dynamic Head of Section - Patient Access to join its expanding healthcare network in Dubai.

This is an excellent opportunity for an accomplished healthcare operations professional to take on a leadership role overseeing patient access services across Dubai Health facilities and directly contribute to an exceptional, patient-centred healthcare experience.

This is an integrated academic healthcare system bringing together care, learning, discovery and giving, with its Patient First promise at the heart of its services. Its network currently spans 6 hospitals, 26 health centres and 21 medical fitness centres, supported by more than 9,400 healthcare professionals.

The Opportunity

As Head of Section - Patient Access, you will lead and oversee patient access operations across its facilities, ensuring that patients experience efficient, seamless and high-quality access to healthcare services.

Key Responsibilities

Lead and oversee patient access operations across its facilities.
Ensure efficient and patient-friendly registration, scheduling and admission processes.
Establish and maintain high standards for data accuracy and integrity.
Monitor patient access performance, identify operational gaps and implement improvement initiatives.
Support revenue cycle integrity by ensuring accurate patient information, eligibility and registration processes.
Develop and monitor operational KPIs and service performance metrics.
Ensure compliance with organizational policies, regulatory requirements and healthcare standards.
Work collaboratively with clinical, administrative, financial and operational teams to improve patient flow and experience.
Lead, develop and support patient access teams, fostering a culture of accountability, service excellence and continuous improvement.
Promote Patient First values throughout all patient access processes.

Knowledge and Skills Required

Computer literate in using Excel, Word, Access, etc. The knowledge of Salama will be highly valuable
Deep understanding of healthcare systems, patient engagement, and process improvement methodologies.
Excellent leadership and team management skills, with the ability to motivate, coach, and develop staff.
Exceptional communication skills, both written and verbal, in English and Arabic.
Experience managing a 24/7 front desk operation in a high-pressure environment.
Proven ability to manage cross-functional teams and influence organizational change.
Knowledge of healthcare regulations and accreditation standards related to patient care and experience.
Proven experience in managing front desk operations, preferably in a large healthcare system or hospital environment.
Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
Strong knowledge of patient satisfaction metrics, benchmarks, and performance.

Package & Benefits