Head of Resort Operations & Guest Experience

Dubai Holding; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

Dubai Holding Entertainment seeks a Manager - Operations for its glamping resort. You will oversee daily operations, lead front office, guest services, reservations, and room allocation to ensure exceptional guest experiences.

Responsibilities include maintaining high service standards, coaching the operations team, and coordinating across departments while ensuring compliance with health, safety, and SOPs, and managing costs for budget targets.

Qualifications

• Hospitality qualification (Bachelor’s or Diploma in Hospitality Management).
• Room division experience, front office, or guest services (min 2 years).
• Ability to lead, coach, schedule, and manage operational teams.
• Strong guest service orientation with problem-solving skills.
• Knowledge of resort operations, SOPs, safety standards, and hospitality systems.

Responsibilities

• Oversee day-to-day operations of the glamping resort to ensure high-quality service.
• Lead front office, guest services, reservations, room allocation, billing, and guest transport ops.
• Ensure villas, guest areas, facilities, and activities meet standards.
• Drive guest experience by maintaining service standards and recovery.
• Lead, coach, schedule, and monitor room division and ops staff.
• Ensure compliance with SOPs, health and safety, and regulatory standards.
• Coordinate with Housekeeping, Engineering, F&B, Entertainment, Security, HR, Finance, Revenue, Sales, and Marketing.
• Monitor costs, manpower, resources, and productivity to support budget and occupancy goals.

Skills

Leadership and team management

Guest service and problem-solving

Operational knowledge

Education

Bachelor’s or Diploma in Hospitality Management

Tools

Opera PMS

SynXis

Channel Manager

Job description

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

About the Job:

Here's your chance to step into the role of Manager - Operations at Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Oversee the day-to-day operations of the glamping resort to ensure smooth, efficient, and high-quality service delivery.
• Lead and manage front office, guest services, reservations, room allocation, billing, and guest transportation operations.
• Ensure villas, guest areas, facilities, and activities are fully prepared, well maintained, and aligned with operational standards.
• Drive excellent guest experience by maintaining service standards, resolving guest concerns, and supporting service recovery.
• Lead, coach, schedule, and monitor the performance of room division and operations team members.
• Ensure compliance with company SOPs, health and safety requirements, and relevant regulatory standards.
• Coordinate effectively with Housekeeping, Engineering, F&B, Entertainment, Security, HR, Finance, Revenue, Sales, and Marketing teams.
• Monitor operational costs, manpower, resources, and productivity to support budget control, occupancy, revenue, and business objectives.

About you:

• Hospitality qualification – Bachelor’s degree or Diploma in Hospitality Management.
• Room division experience – Minimum 2 years of experience in room division, front office, resort operations, or guest services.
• Leadership and team management – Ability to lead, coach, schedule, and manage operational teams effectively.
• Guest service and problem-solving skills – Strong customer service orientation with the ability to resolve guest concerns professionally.
• Operational and system knowledge – Knowledge of resort operations, SOPs, safety standards, and hospitality systems such as Opera PMS, SynXis, or Channel Manager.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai