Head of Property Management (Business Development)

Rocky Real Estate LLC; Dubai; Hybrid; AED 420,000 - 640,000; Full time

Benefits offered by this job

Employment visa

Private medical care

Parking provided

Annual leave entitlement

Collaborative office culture

Career development

Job summary

Rocky Real Estate LLC in Dubai seeks a Head of Property Management with business development experience to lead a two-person team and manage a residential and commercial portfolio across Dubai. The role is hybrid leadership, focusing on landlord relationships and new business as well as department operations.

You will be the trusted contact for landlords and tenants, driving portfolio growth and ensuring consistent service delivery.

Qualifications

• Leadership skills to guide and develop a small team
• Commercial, target-driven mindset with confidence in pitching and closing
• Strong customer service mindset and relationship-led approach
• Sound judgement, integrity and discretion with property and client matters
• Strong organisation, attention to detail and follow-through
• Ability to manage competing priorities across service delivery, team management and new business
• Proactive approach to problem-solving and continuous improvement

Responsibilities

• Lead day-to-day operations of the property management department and oversee an assigned residential and commercial portfolio
• Support and develop the Business Development Manager and Property Management Administrator with clear priorities and targets
• Establish and monitor maintenance, repairs, inspections and service requests processes
• Oversee tenancy administration including renewals, move-ins/move-outs and record-keeping
• Monitor tenancy deadlines and operational risks and escalate complex matters
• Ensure practices align with tenancy requirements and company procedures
• Review portfolio activity and prepare reports for landlords and management
• Identify opportunities to improve workflows, record-keeping and service delivery

Job description

Rocky Real Estate is seeking a Head of Property Management with business development experience to lead a team of two, covering a Business Development Manager and a Property Management Administrator, and to manage a residential and commercial portfolio across Dubai while growing it through new landlord instructions.

This is a hybrid leadership role for someone who is as comfortable building landlord relationships and pitching for new business as they are running a department, managing tenancies and making sure service delivery stays consistent. You will be the trusted point of contact for landlords and tenants, the leader of the property management team, and a driver of portfolio growth.

What we are looking for

• Proven leadership skills and the ability to guide, motivate and develop a small team

• A commercial, target-driven attitude with confidence in pitching and closing

• A strong customer service mindset and a professional, relationship-led approach

• Sound judgement, integrity and discretion when handling property and client matters

• Strong organisation, attention to detail and consistent follow-through

• The ability to manage competing priorities across service delivery, team management and new business

• A proactive approach to problem-solving and continuous improvement

Roles and responsibilities

Leadership and department management

• Lead the day-to-day operations of the property management department and oversee an assigned residential and commercial portfolio

• Manage, support and develop the Business Development Manager and Property Management Administrator, setting clear priorities, targets and service expectations

• Establish and monitor processes for maintenance, repairs, inspections and property-related service requests

• Oversee tenancy administration, including renewals, move-ins, move-outs and accurate record-keeping

• Monitor tenancy deadlines and operational risks, escalating complex matters as appropriate

• Ensure practices are consistent with applicable tenancy requirements and company procedures

• Review portfolio activity and prepare reports and updates for landlords and company management

• Identify opportunities to improve department workflows, record-keeping and service delivery

Property management

• Oversee landlord and tenant enquiries, ensuring they are handled professionally and followed through to resolution

• Coordinate with landlords, tenants, contractors, suppliers and building management to resolve operational matters

• Monitor property condition and service-provider performance, addressing issues that affect property standards or client experience

Business development

• Set the business development strategy for the department and work with the Business Development Manager to build and manage the pipeline

• Generate new property management instructions through prospecting, networking, referrals and direct outreach

• Present and pitch Rocky’s property management proposals, and negotiate and close new instructions

• Convert opportunities from internal teams (sales, leasing and secondary) into management instructions

• Grow and retain the portfolio by building long-term landlord relationships and spotting upsell opportunities

• Track leads, pipeline and conversions in the CRM and report on performance against targets

• Represent Rocky professionally at landlord meetings, community events and industry networking

Skills and experience

• Significant experience in Dubai property management, including responsibility for a portfolio and operational delivery

• Previous experience leading or supervising a team

• Demonstrable business development experience, such as winning new landlord instructions, lead generation or client acquisition in real estate

• A track record of meeting or exceeding targets

• Knowledge of Dubai tenancy processes and local tenancy requirements (RERA, Ejari, DLD)

• Strong written and verbal English communication and presentation skills

• Confident negotiation and relationship-building skills with landlords, tenants and service providers

• Confident using email, spreadsheets and CRM or property management systems

• Excellent organisation, planning and decision-making skills

• Valid UAE driving licence

What we offer

• The opportunity to join an established Dubai real estate business with a strong market reputation

• Leadership of a team and a varied property portfolio, with real growth potential

• Competitive salary with an incentive or commission structure on new management instructions

• Supportive and engaging office culture

• Career development and progression opportunities

• Parking provided

• Annual leave entitlement

• Employment visa and private medical care where applicable

• Collaborative environment with support from experienced teams

Who is an ideal fit?

• An experienced property management leader who takes ownership of departmental performance and service delivery

• A hands-on manager who also thrives on winning new business

• A supportive leader who develops team capability and encourages accountability

• A relationship-builder who gives landlords and tenants a reliable, considerate service

• A commercially minded self-starter who is motivated by targets and growth

• A practical decision-maker who can balance operations, people management and pipeline building