Head of Operations, Multi-Site FM Leader (Dubai)

Client of Guildhall; Dubai; Presencial; AED 350.000 - 550.000; Jornada completa

Descripción de la vacante

Guildhall is seeking a Head of Operations in Dubai to own P&L across a multi-site hard and soft FM portfolio. You will lead FM, PM and site managers, maintain senior client relationships, and drive margin while enforcing HSE, SOPs and KPIs across sites.

The role sits above site managers, reporting to the GM, with scope to shape how operations run and grow the portfolio in a dynamic UAE FM market.

Formación

• Engineering degree and 8–12+ years in facilities management.
• Proven multi-site leadership and full P&L ownership.
• Experience turning around underperforming contracts or portfolios.
• Senior client-facing leadership and relationship management track record.
• Expertise across hard and soft FM services.
• Fluent in English and Arabic.
• TFM qualification, Master's degree or CAFM exposure a plus.

Responsabilidades

• Own P&L across a multi-site hard and soft FM portfolio in Dubai.
• Lead FM, PM and site managers, setting standards across all sites.
• Hold senior client relationships, including QBRs and service reviews.
• Approve budgets, drive margin improvement and control costs.
• Govern HSE compliance, audits and risk reviews across sites.
• Standardise SOPs, SLAs and KPIs, and push CAFM adoption.
• Report portfolio performance and recommendations to senior leadership.

Conocimientos

Multi-site leadership

P&L ownership

Senior client relationship

Contract turnaround

Hard & soft FM

Bilingual English/Arabic

Educación

Engineering degree

Master's degree

TFM qualification

CAFM exposure

Descripción del empleo

Guildhall is seeking a Head of Operations in Dubai to own P&L across a multi-site hard and soft FM portfolio. You will lead FM, PM and site managers, maintain senior client relationships, and drive margin while enforcing HSE, SOPs and KPIs across sites.

The role sits above site managers, reporting to the GM, with scope to shape how operations run and grow the portfolio in a dynamic UAE FM market.