Dubai Head of Operations - Multi-Site FM Leader (P&L)

Guildhall | The #1 Ranked Executive Search & Recruitment Agency in Dubai, UAE; Dubai; On-site; AED 500,000 - 800,000; Full time

Job summary

Guildhall is recruiting a Head of Operations for a large, established facilities management operator in Dubai. You will own P&L across a multi-site hard and soft FM portfolio, lead FM, PM and site managers, and sit directly with senior clients. The role reports to the General Manager and offers scope to shape how operations run.

You’ll hold budgets, drive margin, govern HSE compliance, standardise SOPs and KPIs, push CAFM adoption, and report portfolio performance to senior leadership.

Qualifications

• Engineering degree required.
• 8–12+ years in facilities management.
• Proven multi-site leadership and P&L ownership.
• Fluent in English and Arabic.

Responsibilities

• Own P&L across a multi-site hard and soft FM portfolio in Dubai.
• Lead FM, PM and site managers, setting standards across all sites.
• Hold senior client relationships, including QBRs and service reviews.
• Approve budgets, drive margin improvement and control costs.
• Govern HSE compliance, audits and risk reviews across sites.
• Standardise SOPs, SLAs and KPIs, and push CAFM adoption.
• Report portfolio performance and recommendations to senior leadership.

Skills

Multi-site leadership

P&L ownership

Budget management

Senior client relationships

FM industry experience

English & Arabic fluency

Education

Engineering degree

TFM qualification

Master's degree

Tools

CAFM exposure

Job description

Guildhall is recruiting a Head of Operations for a large, established facilities management operator in Dubai. You will own P&L across a multi-site hard and soft FM portfolio, lead FM, PM and site managers, and sit directly with senior clients. The role reports to the General Manager and offers scope to shape how operations run.

You’ll hold budgets, drive margin, govern HSE compliance, standardise SOPs and KPIs, push CAFM adoption, and report portfolio performance to senior leadership.