Head of Operations

Guildhall | The #1 Ranked Executive Search & Recruitment Agency in Dubai, UAE; Dubai; Sur place; AED 500 000 - 800 000; Plein temps

Résumé du poste

Guildhall is recruiting a Head of Operations for a large, established facilities management operator in Dubai. You will own P&L across a multi-site hard and soft FM portfolio, lead FM, PM and site managers, and sit directly with senior clients. The role reports to the General Manager and offers scope to shape how operations run.

You’ll hold budgets, drive margin, govern HSE compliance, standardise SOPs and KPIs, push CAFM adoption, and report portfolio performance to senior leadership.

Qualifications

• Engineering degree required.
• 8–12+ years in facilities management.
• Proven multi-site leadership and P&L ownership.
• Fluent in English and Arabic.

Responsabilités

• Own P&L across a multi-site hard and soft FM portfolio in Dubai.
• Lead FM, PM and site managers, setting standards across all sites.
• Hold senior client relationships, including QBRs and service reviews.
• Approve budgets, drive margin improvement and control costs.
• Govern HSE compliance, audits and risk reviews across sites.
• Standardise SOPs, SLAs and KPIs, and push CAFM adoption.
• Report portfolio performance and recommendations to senior leadership.

Connaissances

Multi-site leadership

P&L ownership

Budget management

Senior client relationships

FM industry experience

English & Arabic fluency

Formation

Engineering degree

TFM qualification

Master's degree

Outils

CAFM exposure

Description du poste

Guildhall is hiring for a large, established facilities management operator in Dubai with a multi-site hard and soft FM portfolio serving public and private sector clients. This Head of Operations will own P&L across the contract portfolio, lead a team of FM, PM and site managers, and sit directly across the table from senior clients. The business is growing its asset base, and needs a proven multi-site FM leader who can hold service standards and margin as the portfolio expands. It's a department-head seat reporting straight to the GM, with real scope to shape how operations run.

The role

• Own P&L across a multi-site hard and soft FM portfolio in Dubai.
• Lead FM, PM and site managers, setting standards across all sites.
• Hold senior client relationships, including QBRs and service reviews.
• Approve budgets, drive margin improvement and control costs.
• Govern HSE compliance, audits and risk reviews across sites.
• Standardise SOPs, SLAs and KPIs, and push CAFM adoption.
• Report portfolio performance and recommendations to senior leadership.

What you'll bring

• Engineering degree, with 8-12+ years in facilities management.
• Proven multi-site leadership and full P&L ownership.
• Experience turning around an underperforming contract or portfolio.
• Senior client-facing leadership and relationship management track record.
• Expertise across both hard and soft FM services.
• Fluent in English and Arabic.
• TFM qualification, Master's degree or CAFM exposure a plus.