Facilities Manager is responsible for the delivery of Facilities Management services across corporate offices, ensuring safe, compliant, efficient, and high-quality workplaces that support business operations and employee experience. The role oversees day-to-day hard and soft FM services, manages service providers and vendor performance, drives operational excellence, cost optimization, and continuous improvement initiatives, & ensures compliance with company policies & regulatory requirements.
ROLE PROFILE
- Lead the delivery of integrated Facilities Management services across corporate offices, ensuring safe, efficient, compliant, and high-quality workplace environments.
- Oversee hard and soft FM services, including maintenance, HVAC, cleaning, reception, mailroom, catering support, waste management, landscaping, and fleet operations.
- Drive facilities governance, audits, inspections, and compliance activities, ensuring corrective actions are tracked and resolved in line with regulatory and company standards.
- Manage building maintenance, asset lifecycle planning, preventive maintenance programs, and service performance through SLAs, KPIs, and FM systems.
- Champion health, safety, environmental, business continuity, and emergency preparedness initiatives to maintain a safe and compliant workplace.
- Lead vendor and contract management activities, including procurement, tendering, supplier performance monitoring, and cost optimization.
- Manage facilities budgets, capital expenditure, workplace projects, office moves, fit-outs, and space planning to enhance utilization and employee experience.
- Lead and develop the FM team while driving sustainability, continuous improvement, stakeholder engagement, and service excellence across all facilities operations.
REQUIREMENTS
- Bachelor’s degree in Engineering, Facilities Management, Business Administration, or a related field, with 5+ years of facilities management experience in corporate, retail, or similar environments.
- Proven experience managing facilities operations, service providers, budgets, fit-out projects, and workplace services while ensuring compliance with HSE, regulatory, and industry standards.
- Strong knowledge of facilities management best practices, preventive maintenance, workplace safety, sustainability initiatives, and FM systems (e.g., CAFM/BMS).
- Demonstrated ability to lead teams, manage stakeholder relationships, drive service excellence, and deliver operational improvements in a complex, multi-site environment.
- Excellent planning, communication, problem-solving, negotiation, and decision-making skills, with a strong focus on customer experience, cost efficiency, and results delivery.
- Professional FM or HSE certifications (e.g., IFMA, IWFM, NEBOSH, IOSH) and proficiency in English are advantageous; experience implementing international FM standards and leading continuous improvement initiatives is preferred.