Head of Member Services Department

confidential; Abu Dhabi; Presencial; AED 200.000 - 500.000; Jornada completa

Descripción de la vacante

Confidential in Abu Dhabi is seeking an experienced professional to lead loyalty and member engagement programs. You will oversee strategy, partnerships, and program operations to drive member growth and retention.

The role requires a minimum 7 years in a similar role and at least 3 years of leadership, with a Bachelor’s degree in Business, Marketing, Communications, or related field. Experience with loyalty schemes or memberships is essential.

Formación

• 7+ years of relevant experience in a similar role.
• 3+ years leading and managing teams.
• Bachelor’s degree in Business, Marketing, Communications or a related field.
• Experience working with loyalty schemes or memberships.

Conocimientos

Leadership

Educación

Bachelor’s degree in Business/Marketing/Communications

Herramientas

Loyalty programs

Descripción del empleo

Experience Required

• Functional Experience: A minimum of 7 years of relevant experience in a similar role
• Leadership/Supervisory: A minimum of 3 years leading and managing teams

Education and Qualification Required

• Bachelor’s degree in Business, Marketing, Communications or a related field
• Additional Qualifications: experience working with loyalty schemes or memberships

Key Performance Indicators

• Member growth (%)
• Member activities e.g. conferences, talks, seminars (#)
• Member engagement e.g. communication/email/newsletters open rates, replies, click throughs (%)
• Member attendance at member events (# or % of members)
• White paper development and distribution (#)