Head of Membership

RIKAS Hospitality Group; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

RIKAS Hospitality Group is seeking a Head of Membership to build and lead an invitation-only, global membership platform connecting premier restaurants, hotels, events, and experiences. The role is architecting the launch, driving acquisition, and ensuring a seamless member experience across markets.

The ideal candidate is entrepreneurial, commercially driven, and hands-on, comfortable operating in ambiguity and capable of turning ideas into tangible products and experiences.

Qualifications

• Demonstrated start-up mindset and entrepreneurial approach.
• Outstanding networking and relationship-building capabilities.
• High-energy, proactive, solution-oriented problem solver.
• Excellent communication and organisational skills across markets.

Responsibilities

• Lead the launch of the membership platform and drive its commercial development.
• Build and manage the membership pipeline from prospecting to onboarding and retention.
• Own the end-to-end member journey with a high-touch experience across markets.
• Manage member requests, reservations, access and experiences across the network.
• Collaborate with tech/product teams to ensure app and booking journeys work pre/post launch.
• Develop SOPs, guidelines and training for operations and cross-market alignment.
• Coordinate exclusive experiences, events and partnerships for members.

Skills

Start-up mentality

Ownership

Networking

Relationship building

Communication skills

Tech-savvy (CRM)

Tools

CRM systems

Digital platforms

Job description

We are looking for a highly energetic, entrepreneurial and hands-on Head of Membership to build and lead an invitation-only global membership platform connecting a curated network of restaurants, hotels, events and hospitality experiences.

This is a build-from-the-ground-up role for someone who thrives in a start-up environment, is comfortable operating with ambiguity and enjoys turning ideas into fully functioning products and experiences.

The Head of Membership will own the membership journey end-to-end — from launching the platform, driving acquisition and engagement, to ensuring a seamless experience for members across markets.

Key Responsibilities

Membership Launch & Growth

• Lead the launch of the membership platform and drive its commercial development.
• Build and manage the membership pipeline, from prospecting and invitations through to onboarding and retention.
• Develop relationships with potential members and personally drive membership acquisition.
• Build a strong member community and ensure members are actively engaged with the platform.

Member Experience

• Own the end-to-end member journey and ensure a seamless, high-touch experience.
• Manage member requests, reservations, access and special experiences across the hospitality network.
• Act as a key point of contact for members, particularly for high-value or complex requests.
• Continuously gather member feedback and identify opportunities to improve the experience.
• Work closely with the relevant teams to ensure the app, booking journey, member communications and collateral are fully operational ahead of and following launch.
• Test the member journey end-to-end and identify issues or improvements.
• Ensure all membership information, benefits and experiences are accurately reflected across the platform.
• Act as the bridge between the member experience and the technology/product teams.

Global Operations

• Ensure all restaurants, hotels, events and operational teams understand the membership proposition and how it works.
• Establish clear processes for member bookings, benefits, access and requests.
• Develop and implement SOPs, guidelines and training materials for operational teams.
• Ensure teams across different markets are properly briefed and aligned.
• Monitor the member experience across locations and resolve operational issues quickly.

Partnerships & Experiences

• Work closely with hospitality venues and partners to maximise the value of the membership.
• Coordinate exclusive experiences, events, access and member benefits.
• Identify opportunities to enhance the member offering through new partnerships and experiences.
• Ensure the membership is consistently delivered to a high standard across all locations.

The Profile

We are looking for someone who is commercial, entrepreneurial and extremely hands-on.

You are likely to be someone who:

• Has a genuine start-up mentality and enjoys working in an entrepreneurial environment.
• Is comfortable taking ownership without needing a large team or established infrastructure around them.
• Is highly energetic, proactive and naturally solution-oriented.
• Has excellent networking and relationship-building skills.
• Is confident engaging with high-value clients and selling a premium membership proposition.
• Has a strong understanding of luxury hospitality, restaurants, hotels, events, travel, lifestyle or private membership.
• Is both commercially driven and operationally strong.
• Can move comfortably between high-level strategy and very detailed execution.
• Is tech-savvy and comfortable working with apps, CRM systems and digital platforms.
• Has excellent communication and organisational skills.
• Is comfortable working internationally across different markets and cultures.
• Doesn't wait for someone else to solve a problem — they take ownership and make it happen.