Membership Coordinator

The First Group Hospitality; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi, part of The First Group Hospitality, is seeking a Membership Coordinator to deliver premium member services, manage onboarding, renewals, and documentation, and ensure seamless access to facilities. You will maintain memberships, coordinate communications, assist with events, and partner with internal teams to uphold luxury brand standards.

Fluency in English is required; Arabic is highly desirable, and familiarity with CRM systems is

Qualifications

• 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
• Experience coordinating events, appointments, communications, or member activities.

Responsibilities

• Support the day-to-day administration of the Royal Stables membership programme.
• Assist with member enquiries, applications, onboarding, renewals, and account updates.
• Maintain accurate and up-to-date membership records, databases, and documentation.
• Coordinate member communications, including welcome messages, updates, invitations, and newsletters.
• Support the delivery of member events, activities, and exclusive experiences.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.
• Assist with membership benefits, privileges, packages, and loyalty initiatives.
• Process membership forms, payments, renewals, documentation, and account information.
• Follow up with prospective members and support the conversion and onboarding process.
• Monitor renewal dates, outstanding payments, member requests, and follow-up actions.
• Prepare membership reports, trackers, schedules, and performance updates.
• Respond to member feedback and escalate concerns appropriately.
• Support surveys, feedback sessions, and regular member relationship check-ins.
• Ensure membership policies, terms, benefits, and procedures are clearly communicated.
• Maintain confidentiality when handling member information and personal data.
• Ensure all member-facing communications reflect the Royal Stables’ luxury positioning and brand standards.
• Assist with marketing campaigns, promotional activities, networking events, and membership initiatives.
• Support front-of-house and customer-facing colleagues with membership information and procedures.
• Build positive relationships with members, guests, prospects, partners, and internal teams.
• Contribute to the continuous improvement of membership processes and customer experience.
• Perform other membership administration and coordination duties as required.

Skills

Membership coordination

Communication skills

Organizational skills

Attention to detail

CRM proficiency

Event coordination

Discretion

English fluency

Arabic desirable

UAE market knowledge

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Coordinator to support the smooth delivery of membership services and create a welcoming, high-quality experience for all members. Responsibilities include but not limited to:

• Support the day-to-day administration of the Royal Stables membership programme.
• Assist with member enquiries, applications, onboarding, renewals, and account updates.
• Maintain accurate and up-to-date membership records, databases, and documentation.
• Coordinate member communications, including welcome messages, updates, invitations, and newsletters.
• Support the delivery of member events, activities, and exclusive experiences.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.
• Assist with membership benefits, privileges, packages, and loyalty initiatives.
• Process membership forms, payments, renewals, documentation, and account information.
• Follow up with prospective members and support the conversion and onboarding process.
• Monitor renewal dates, outstanding payments, member requests, and follow-up actions.
• Prepare membership reports, trackers, schedules, and performance updates.
• Respond to member feedback and escalate concerns appropriately.
• Support surveys, feedback sessions, and regular member relationship check-ins.
• Ensure membership policies, terms, benefits, and procedures are clearly communicated.
• Maintain confidentiality when handling member information and personal data.
• Ensure all member-facing communications reflect the Royal Stables’ luxury positioning and brand standards.
• Assist with marketing campaigns, promotional activities, networking events, and membership initiatives.
• Support front-of-house and customer-facing colleagues with membership information and procedures.
• Build positive relationships with members, guests, prospects, partners, and internal teams.
• Contribute to the continuous improvement of membership processes and customer experience.
• Perform other membership administration and coordination duties as required.

Desired Skill & Expertise

• 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
• Experience coordinating events, appointments, communications, or member activities.
• Professional, polished, friendly, discreet, and service-oriented.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Experience in luxury hospitality, private members’ clubs, or equestrian environments is an advantage.
• Knowledge of the UAE market and local cultural expectations is desirable.
• Fluency in English is required; Arabic is highly desirable.